Bad Attitude & Cheap Quality Geysers

<p>I purchased a Kwikot Geyser (ESG-150), on the 10/07/2015. The thermostat packed up some 6 months after installation, which was then replaced under the warranty.</p> <p>I then had a second issue two months before the one year warranty expired, where the unit was not heating water. After contacting Kwikot a technician came over & "tested" the geyser, only to tell me it is working fine (whatever he did fixed the problem). I questioned him as to how it suddenly works without replacing any parts - only to be told that there was nothing wrong.</p> <p>Two weeks ago, the thermostat packed up completely (two months after the warranty expired), I then reached out to Kwikot Cape Town, they were really not in the mood to assist & simply informed me that the unit is no longer under warranty. I then said I am happy to pay cash & was quoted R750. The call centre lady even said “oh, so you are happy with the price?” When I called the local plumbers, I was given a quote of R350! </p> <p>My question is twofold, one, how can the thermostat pack up twice in 14 months & two, why is the cost of parts & service from Kwikot so high?</p> <p>Disgusting service & pathetic quality of product, I should have rather bought a Franke unit!</p>