Atrocious Service!

I purchased a Dishwasher from Makro and after 8 months it started to trip my electricity at home! I went to Makro to log the fault only to find out that I must do it myself with AEG. I then proceed to call AEG, could only get through to sales as all departments never answer! Eventually when I got hold on a Service representative, I was told to send an email with all my information. I sent the email and my case was logged (Case number ***). The technician came out and saw that the thermostat and pipe was broken, he advised that he will order the part (Which should take a week) and will be back with it. We havent seen him for over a month already! When trying to call AEG, to find out what is happening, one lady said the case has been closed as it has been fixed (Not true), another lady said that the part has been ordered but cannot tell when the part will arrive, then on several occasion when trying to call and find out what is happening- no one answer (Only the sales department). Im so sick of wait for AEG to give some type of communication! I have to spend my time and money following up an issue which is suppose to be sorted by AEG. I don't even want my dishwasher anymore! I will never recommend to anyone to purchase any AEG product as the service is atrocious!