********* and unprofesional

Our Geyser bursts, got a plumber who informed us that the geyser is still under warranty. Contacted Kwikot who confirmed that it is the case, they send their plumber who said they cannot replace the geyser in the roof and therefore cannot replace geyser. Contacted Kwikot who wanted us to do a insurance claim which it is not as it is a warranty claim. It has been a week and they are avoiding our calls