AEG washing machine after sales service

I bought a front loader 7kg AEG washing machine on 15 January 2019. The machine is totally unbalanced. When using the machine, it smells like an electrical short. For the last 2 weeks almost daily we have phoned the service department in Johannesburg to complain. Spoke to Beverley. She promised that a technician will come and service the machine. On Friday 1 Feb received a SMS that the technician will come for service within 24 hours. Today 7 February, still waiting. No service, stuck with a brand new, fully paid worthless AEG machine. Will reconsider ever buying AEG again- if that is the after sales service.