AEG - Electrolux South Africa - Bismal Service and Customer Service

I purchased a washing machine and dishwasher from AEG - Electrolux South Africa (Pty) Ltd. Both appliances were faulty. In June 2018 I contacted AEG in Benoni on (011) ********** to register the faulty appliances. A technician was sent out and both gentleman stared and the machines and then left. Since June I have phoned AEG daily and then weekly going back this past week the daily once again and as yet they do not respond to phone calls and take details and inform me that they will get back to me. Out of desperation I contacted AEG again on Friday, 17th August 2018 and requested to speak with the MD. I was handed over to his secretary who also made empty promises. I have phoned each day since with the same amazement from AEG asking if the "service department" had contacted me. Once again the proverbial run-around. Then they are waiting for spares from Johannesburg and any other excuse. Today I am told they are waiting for spares from Germany and a further 21 days would be required. I was then put through to Johan Coetzee the Technical Supervisor who was oblivious to the situation and who stated he would contact me. I still await a result. These appliances now stand broken awaiting an outcome which is far from forthcoming. When one phones AEG in general the spares department then each other department after that merely puts the phone down in ones ear. On return calls this practice is continued. I hope by utilizing HelloPeter I will receive the service one associates with AEG.