AEG Disgusting, Accusatory Customer Service

What absolute disgusting customer service from AEG. I've been made to feel like a ****, like I'm a *** living in filth and a child who does not know how to handle and take care of an appliance. All thanks to one Rookaya Taju from AEG who has ensured I will never consider buying another AEG product again! My gas stove grill broke in half shortly after cooking. No dropping, no impact, just broke in 2. From the service guy who came out, to correspondence from this Rookaya and another, I've been told "FROM IMAGES" they can tell this item was not maintained, not cleaned and "can tell from the images" that was broken on impact. No benefit of the doubt, no trust that a person would not lie, NO PROOF that the item was not maintained and the images taken CLEARLY show a clean hob. Utterly disgusted and the accusations and being told these are the reasons for them not replacing the item, instead quoting me for the cost. I will ensure this is not the only complaint I lodge, and will post on all social media platforms - so people are aware of what to expect from your after-sale customer services, should AEG not sort this out and replace this out, because images show a clearly cleaned and maintained stove. How dare you, Rookaya!