DB
Dale B

1 reviews | Active since Aug 2010

10 Jun 2022, 16:17

AEG

Worst Company to deal with! Been trying to register a brand new double oven on line but wouldn't accept the date it was purchased! Tried calling, emailing etc but they say it is a call centre and they pass it onto another department and so it goes. I then get an email saying it has been registered. When trying to find out what date was used I hit a blank wall. Had I read the reviews I would never have bought it in the first place. It is brand new and never been used so hopefully they will take it back and give me a FULL refund. It has been installed in the house which we have not moved into. All I get are promises to call back which never happens. It was bought from Takealot. They too were unable to assist and said contact AEG. Do the managers at AEG ever follow up on complaints? I doubt it!

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Replies (4)
Kwikot (Haier) SA (Pty) Ltd
Kwikot (Haier) SA (Pty) Ltd's reply13 Jun 2022, 12:10
Official
 
Dear Valued Client, 
 
As per confirmation received two separate individuals will be in contact for in depth step by step instruction on the use and functionality of the clock on your unit as reported. In regard to the registering of your product we do apologize for any inconvenience the date not registering has caused you an additional service person will be in contact before the close of today to ensure you are sorted in full. 

Warm Regards 
Ntombi Xulu 
DB
Dale B's update13 Jun 2022, 12:15
Reviewer Update
It is indeed a pity that one has to resort to publishing on this web page before any action is taken! Nadira from AEG contacted me this morning and hopefully will be able to assist me going forward. As I mentioned to her I bought another brand product even though I liked the Electrolux, but due to the bad service from AEG decided against it.
Kwikot (Haier) SA (Pty) Ltd
Kwikot (Haier) SA (Pty) Ltd's reply23 Jun 2022, 16:11
Official
Dear Valued client,

We would like to follow up if you have been assisted in full on this enquiry raised and if there is any further assistance we may give in this regard.

Kind regards,

Electrolux Team

DB
Dale B's update26 Jun 2022, 12:15
Reviewer Update
I am still waiting to find out what date my appliance was registered? This has never happened... I require this for my records and a copy of the warranty. Surely this is not too much to ask for seeing I paid for the stove? A representative did call regarding the clock and I will be in touch as soon as I am ready. Thank you