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Charlie-kudzie Mudzudzu

1 reviews | Active since Jun 2021

26 Jun 2021, 23:26

AE Switch is a company that ****s!!!

These people are ************ who have no contact number or email address to use for assistance. I purchased an Absa card that is linked to them as a third party and all i have had was trouble. The card is supposed to be easy and allow you to transact online. I deposited money and it took 1 week for the money to reflect because as per the consultant Irvin , AE Switch was holding the money. The money finally reflects and the card doesn't nake any online payments. When i ask why i am told it needs to be activated but no one, not even their agents know how to get intouch AE switch to request activation. I have tried to email them online and to call them and nothing works. I then texted the agent and he advised as per the below : [26/06, 20:15]Q Hi Irvin, hope you're well. Thanks for sorting out my card issues.

Could you kindly advise who i get in touch with at AE switch with regards to activating my online payments. I know you advised you left them and cannot assist. Please point me in the direction of the person i can talk to who can, whether it be via email or phone.

Thanks [26/06, 20:20] Irvin Dhube: Hello. AE Switch does not do online banking any more. It does not do eft or cash deposit anymore. You can only load your card via AE Switch individual merchants. Only employers are allowed to be merchants to pay their employees. Hence, you can't use that card anymore If you not an employee of the merchant [26/06, 20:21] Irvin Dhube: Y don't you open an FNB Account,? Card comes already activated for online payments.

I am now sitting with a card that does not do what i purchased it for, no way of getting assistance and an agent trying to move me to a new product.Whilst advising that AE Switch has stopped their program without advising clients ********, i intend to advise every one i meet to steer clear from this business.

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Replies (1)
AE Switch
AE Switch's reply28 Jun 2021, 13:46
Official
AE Switch has never and will never take deposits to be loaded onto the card from the card user. This is ******* and any attempt to do so will result in your funds being donated to charity! The card we issue is not linked to a bank account, but rather prepaid for your employer to pay you. This card is not able to perform online transactions. I suggest you get a bank account if you want to make use of banking services. Our solution is provided to merchants, businesses and the like.. not the end consumer. Please take this matter up with the person that sold you the card.