Staff incompetence, lies and bad attitude

<p>Poor service from @zimbalibookings and ********** A week after our stay we were short paid on our deposit. On enquiring we were told the deduction was for a broken glass. Until that point no one had the courtesy to inform us of this incident.</p> <p>On questioning the authenticity of this claim, the Adzone agent I was dealing with; Luella changed the story saying "On your check out there was a glass missing on the inventory. I will however pay it in myself, and refund you accordingly". So the story changed and she had the audacity to say she'll pay it in herself. Needless to say, she didn't do that.</p> <p>The complaint about this experience was ignored by the following "people": ********** ********** ********** ********** **********