Worst Service I have ever received!

Absolutely rude and disrespectul bookings agent! I called and spoke to Shanna Cogan who was rude, offish and totally disrespectful. She refused to assist and insisted she does not want to help customers over the phone and on emails only. She clearly should not be working as an agent and answer telephones as she does not want to deal with customer! This is THE WORST AND SHOCKING EXPERIENCE I HAVE EVER RECEIVED FROM A LADY MEANT TO BE A BOOKINGS AGENT WHO IS SO RUDE ARROGANT AND UNHELPFUL. Absolutely disgusting service and I will tell everyone I know not to use this company for bookings. Why would I wish to go ahead and communicate on emails when Shana is so rude on the telephone that being the first point of contact. She should be taught some basic manners and learn to do her job. Absolutely pathetic service in my opinion and I do not recommend anyone to use this company.