Rude and unprofessional agent

what a unprofessional and rude agent, I called to get an estimate from an agent, by the name of Shana, she was so unhelpful, Zimbali property owners will surely loose customers with this agent, needless to say, she completely undermined me, did not even want to listen to a word I said, and told me flat out she cannot even give me an estimate. when i advised that 8 infants travelling with are included in the total, she advised that every infants needs there own room and bed. worse experience ever Adzone.