So dissapointed in the service. Declined claim

<p>Good day</p> <p>i have a warranty with AMP and i submitted a claim for the intercooler last week and it took almost a week for AMP to send an assessor to renault where my car was and i was without a car for almost a week. i had to call them to follow up numerous times only to find out the claim will be rejected............reason becuase of a foreign object which i found out after i call them becuase they just sent an sms to say it was rejected without calling me to explain the reason why. i dont understand now why we should have a warranty and plus the parts that are not covered even the insurance cant help becuase of wear and tear. i dont even undertand the meaning of foreign object and i dont even understand the meaning of wear and tear now im stuck with the car i bought last year september from auto executive and i have to pay R9000 for the intercooler to be fixed. i want help on how to get the warranty pay for this damage or my insurance quick sure to pay for this damage. for God's sake i am paying every month and i am not getting a good service when i need it. AMP and Quicksure must call me and offer me a better service, i need answers and a way foward. thanks</p>