Lack of expertise

Last year I experienced problems with my vehicle. The engine kept cutting off after starting up. My repairer diagnosed the problem and found that it was the warm up regulator. On submitting the claim the only response from AMP was that the part being claimed is not a warm up regulator and telling the repairer that it is a pressure regulator valve which is not covered in the schedule. This issue went back and forth for a few days until after my repairer had to educate the consultant on the terms other manufacturers use to refer to the specific part, then only did they process the claim. AMP did not even notify me as the policy holder that the claim was approved - no communication. Furthermore It costed me for towing my vehicle as well as car hire for all the days my vehicle stood at the repairer waiting for the claim to be processed which was delayed by AMP.<br> <br> I had experienced a similar issue this year June which costed me over 7k to fix and I am currently experiencing problems with a different claim. I will be including these complaints soon. Advantage Motorplan is a Disadvantage to the customer. I will never recommend AMP warranty to any dealerships, colleagues or friends