i t javu policy number 974751 im being ******

I t javu policy number 974751would like to report that im being ****** when claiming for my bmw e90 my vihicle quoted that venos failed and cause other parts to fail such as camshaft cam box etc that quoted 37k now recieve a massage from amo warranty saying they are going to pay 5k for venos i fail to under stand has my policybook states that they cover camshafts and all the parts that are damaged i call mohamed and he said they were going to pay for camshaft if it was broken in half and i that i know its not on my policy schedule . I m so dissapointed in this amp warranty because it is not honest to me in time of need