Unfair treatment by Advantage Motor Protector

On the 31 January 2022 my Car stalled. I had it removed by a breakdown to a nearby garage. i took out a motor warranty about a year ago and was confident about using the warranty in th event it was a major repair. I was disappointed firstly with the poor service from their contact centre when after repeated attempts they were not taking my calls. Eventually when they did I was told that they will only honour a claim when a part is physically broken.

The garage mechanic indicated the cause of the problem was a part in trhe gearbox malfunctioned. A quote was given for R13 000 and was presented to Advantage Motor Protector turned down the claim based on the fact they will only honour repairs based on a list of vague definition of parts. According to them the parts that were broken didnot coincide with a list of the names mentioned in the policy. However all moveing parts in my understanding fall under a broad definition of ''Transfer box components'' within the gearbox. The claim was denied.

From my experience I will not recommend Advantage Motor Protector. It is a **** and when you contected it is all done on the phone and one is pressurised to sign up. The technicalities are in small writing and you are given a false sense of security. Dont touch this warranty. You need to be a motor technician or engineer to even know what the highly technical parts that will be covered and thousands of parts that are not covered. You will only know this when you are faced with a claim.