Reject warranty claim

Really!!! Why all of a sudden the quick response now from you??? Several e-mails were sent to you, which I marked as read. Each e-mail sent was read, but unfortunately with no response and ignorance from you. After placing my complaint here, now you require information in order to investigate further. In my e-mails sent, I also mentioned that I am willing to accommodate with a certain percentage to be paid by myself against the repairs, which was also rejected by you. I would suggest you look into your rejection history for October 2017 (Gauteng - East Rand) and then refer to claims, which were rejected or will this be too much work for you due to a majority of claims rejected. Now you request personal information from me. Do you really think that I will step blindly onto a mouse trap?? For your information, at the end of the day, I paid the full amount to the RMI workshop to get my vehicle repaired by replacing the wheel bearing.. Should you wish to proceed with an investigation, refer to your employee, KG Lehabe.

My request was sent to your Complaints Department on two occasions without any success. Once again, they did read my e-mails, but not respond. My Policy Number as requested: 998043

Thank you for your response. Kindly explain your ''Fine Print'' explanation of your letter sent in a more understandable way in order for our policy holders to understand better. Refer your letter sent, item 3: Exclusions from Cover:- The insurer does not accept liability for the cost of repairs or replacement: For wear and tear not resulting in actual mechanical failure. Above mentioned does not make any sense to me. Your little booklet refer to a maximum cover of R 4000-00 for a wheel bearing failure. My questions:- * How is this possible that you can determine that the cause was by ''Normal Wear and Tear'' if no assessor has inspected my vehicle? * Why was your little booklet fine print not explained properly by the seller of your policy? (If this was explained properly, I would definitely refused to waste any money on your policy by accept to taken out such a warranty). I am sure by taking out a warranty when purchase a vehicle, this is relief for each and every person to know that you covered should a failure occur, but unfortunately with your warranty this does not happen. As mentioned previously, I already paid the full amount myself and do not think that the payment done will make me more poorer. Also as mentioned, in future I will definitely ''NOT'' even consider to purchase your warranty policy due to that this is an absolute waste of money and so will this be forwarded to other consumers.