Bad service Advantage Motor Protector

We took out an extended warranty on our Ford Ranger 2014 at BM Ford Bredasdorp March 2018. 5 Months later we had problems with the gearbox. We took the vehicle in to Ford Moorreesburg we are now waiting 5 weeks for our vehicle. Ford Moorreesburg won't release the vehicle because Advantage Motor Protector hasn't paid them. Before taking out a extended warranty with Advantage Motor Protector think twice you gone be without a vehicle for 5 weeks or longer. Every time you phoned them they waiting for the assesor or the assesors report now that the vehicle is fixed Advantage Motor Protector is not paying Ford Moorreesburg to releasing the vehicle.