JB
Justin B
1 reviews | Active since Jan 2020
07 Sept 2021, 10:56
Failure to Honour Guarantee or Respond
Despite numerous requests they have failed to honour their 10-year product and installation guarantee. Rising damp became evident within 2 years of their repairs despite their assurance that damp could not rise more than the height of the plaster that was chopped off and replaced.
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Replies (4)0
Replies (4)
Advanced Waterproofing's replyOfficial
07 Sept 2021, 11:19Good morning Justin, Our sincerest apologies for the lack of communication you have received. I have now received your emails from the operations department with your requests and will contact our Operations manager and ensure that he makes contact with you in order to arrange a meeting to inspect the areas you are having problems with. I have also emailed you directly.
Kind Regards Jacqui Swanepoel
Kind Regards Jacqui Swanepoel
Advanced Waterproofing's reply07 Sept 2021, 11:19
Official
Good morning Justin, Our sincerest apologies for the lack of communication you have received. I have now received your emails from the operations department with your requests and will contact our Operations manager and ensure that he makes contact with you in order to arrange a meeting to inspect the areas you are having problems with. I have also emailed you directly.
Kind Regards Jacqui Swanepoel
Kind Regards Jacqui Swanepoel
JB
Justin B's updateReviewer Update
07 Sept 2021, 15:23Thank you Jacqui, but this was the same response I received via email - that someone would be in contact, but they never did. I have subsequently appointed another contractor to remediate the works.
JB
Justin B's update07 Sept 2021, 15:23
Reviewer Update
Thank you Jacqui, but this was the same response I received via email - that someone would be in contact, but they never did. I have subsequently appointed another contractor to remediate the works.
Advanced Waterproofing's replyOfficial
07 Sept 2021, 15:38Good afternoon Justin,
As mentioned in your email response when we did contact you, you said you did not want anyone to contact you further and that you had decided to go ahead with another contractor. should you still wish for someone to contact you please let me know and I will ask the operations manager to give you a call.
Kind Regards
Jacqui Swanepoel
As mentioned in your email response when we did contact you, you said you did not want anyone to contact you further and that you had decided to go ahead with another contractor. should you still wish for someone to contact you please let me know and I will ask the operations manager to give you a call.
Kind Regards
Jacqui Swanepoel
Advanced Waterproofing's reply07 Sept 2021, 15:38
Official
Good afternoon Justin,
As mentioned in your email response when we did contact you, you said you did not want anyone to contact you further and that you had decided to go ahead with another contractor. should you still wish for someone to contact you please let me know and I will ask the operations manager to give you a call.
Kind Regards
Jacqui Swanepoel
As mentioned in your email response when we did contact you, you said you did not want anyone to contact you further and that you had decided to go ahead with another contractor. should you still wish for someone to contact you please let me know and I will ask the operations manager to give you a call.
Kind Regards
Jacqui Swanepoel
JB
Justin B's updateReviewer Update
07 Sept 2021, 19:49Jacqui, unless you are willing to refund me a a portion of the R26,772.90 I paid for the solution (Quote Ref KS309948) then I am not interested. Going back on my correspondence your solution failed within 1 year of installation and needed remedial work already - this was escalated to your MD at the time, Jamie Gowen.
JB
Justin B's update07 Sept 2021, 19:49
Reviewer Update
Jacqui, unless you are willing to refund me a a portion of the R26,772.90 I paid for the solution (Quote Ref KS309948) then I am not interested. Going back on my correspondence your solution failed within 1 year of installation and needed remedial work already - this was escalated to your MD at the time, Jamie Gowen.