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Franchelle K

1 reviews | Active since Apr 2021

31 Jul 2021, 10:48

AHS hair system.

I became a client of Advanced Hair Studio (Centurion branch) in 2017.My treatment went well until I fell pregnant in July 2019 and was advised to stop all treatment during pregnancy and breastfeeding.When I went back a year later after having my baby and stopping breastfeeding the manager at that time told me that because I have been off treatment for so long,treatment would not be as effective and introduced me to their strand by strand hair system.I was told that this hair system would be bonded to my scalp with so my top hair would be shaved off.I was told that it is human hair,the system us made spesifically to my head,measurements,hairline,type of hair etc.... and that this would be so natural and seamless and undetectable.The base is made of a skin like membrane that is very thin so it would not be detected at all and it would be like my own hair.This was my last hope as my hair was very thin at this time.I had a lot of trust in this person so I ordered the system of R22000,and paid deposit of R11000 on that day.I received my hair system in December 2020 and when I went for the appointment to do the patch test to see what glue would work for me I was having second thoughts about shaving my head so the stylist told me she could put clips in instead and then I clip in into my hair instead of bonding to my scalp.I took that option.The next day I went to get my hair and was so extremely shocked and disappointed in the quality and what it is.It was so extremely unnaturally thick,so heavy,hair quality is not good,the base is just normal lace and nothing about it is what was promised.I felt overwhelmed and just paid the rest of the money which I had to and left,thinking at home I can try to make the hair work.I tried it on again at home and it is really bad.I contacted them after the December holidays explaining how unhappy I am and that I would like my money back.In this time there was a new manager now and she told me that it is not possible.I then contacted the stylist explaining to her and asking her to see of they can sell in to another client because I am not happy,have not user it al all and will not use it.She said she will try her best.After hearing nothing for a long time I followed up and the new manager said they can not help me with reselling it and head office declined a refund.I asked to the number of head office to contaced them myself and have not heard from het ever since.I have emailed a few times again and no response at all from her/them.I had to buy another hair topper from Lusta hair which works the same way with clips and was half of the amount AHS charged me and I am amazed at the quality! Nothing in compared to what AHS sold me.I would not recommend this from AHS and I really hope that with this review(which was last resort as they dont contact me back) that AHS will contact me and we can arrange that I can get a reasonable amount of my money back and they get the hair back because the hair is still brand new and never used,just tried on one at the branch and once at home.Never washed styled or nothing.Thank you

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FK
Franchelle K's update23 Oct 2021, 16:42
Reviewer Update
After my previos review on 31 July 2021,the manager at Advanved Hair Studio Centurion,Denise Abraham contacted me on 14 September to try and sort the situation out because she saw the review and it is influencing her.She offered me R5000 back for the hair.I emailed her stating that I am upset with the amount because I paid R22000 and I am only getting back R5000.She let me know that that is all they can offer.I took a few days to think about it,and then let her know I will take the deal for the R5000.I also let her know that I can bring in the hair to their offices in two weeks time but that I would like either cash or a eft on that day I did not want to leave the hair there and then have to wait for my money.She rep**** that cash would not be an option and that she will try and organise my deed of settlement for that day or the monday after that,and that I did not have to worry about not getting my money. On 24 September I went to their offices with the hair,I met Denise and we discussed what was wrong with the hair,I explained the quality and unnatural thickness and overall the whole thing compared to what I have now.She then talked in the direction of what is wrong with my own hair,then I took off my current hair topper to show her.She did not even notice at all that I was wearing a hair topper/wig thats how natural it is.She and the front desk lady Melany was so impressed with my new hair topper,Denise even googled the company I got it from.I then put on the hair topper they gave me and then Denise could fully understand why I was unhappy.My new hair is perfect compared to what they gave me which was more expensive also.She did not have the deed of settlement ready that day but assured me she will send it on the next monday 26 September and then I fill in my banking details and then the payment can be done.She also told me about a stem cell hair treatment she can offer me for my own hair for R15000.I left and waited for my deed of settlement.After receiving nothing I emailed asking where it is on 27 September and I also asked for a formal quote on the stem cell treatment for the R15000 like she said.I received an email from her on 28 September just saying I should call her urgently.I did and could not get a hold of her.I call numerous times ,leaving messages ,but she doesnt get back to me.On 30 September I called again and spoke to her finally and asked her why its taking this long.All she said is she needs my id number to start the deed of settlement and it will take about another week.I gave it.After the call I sent an email explaining that I am upset with this,how and why does it take a week to ask for an id number,she could have phoned me on that monday asking for it but she didnt and if I didnt try that hard to get a hold of her who knows how long it would have taken her.I said I wanted the deed of settlement that next week wednesday and the payment the friday because now it taking long and this wasnt the deal.She didnt reply on my email but she did send a quote on the stem cell treatment which showed R20000 instead of R15000 like she said,I emailed and asked why ,she never rep****.The next week I got no emails from her to update me,no calling me and updating me,nothing at all,by this point if all felt like a **** because she has the hair now and I dont have my money.On 9 October I called het again asking why is it taking this long,it wasnt the deal and the big thing is not once has she tried to update me on whats going on,I dont get replies on my emails nothing.She then tried to come with stories and asking what I want to do then I said my cousin that lives in Pretoria will come and fetch the hair the next week and ended the call.I was very upset at this point.I emailed her that when my cousin fetched the hair she will keep it,I will then wait for the deed of settlement and when I have it she will bring in the hair again,but I dont trust them at all to just leave the hair there waiting.She did not reply.My cousin fetched the hair that next week and I emailed again saying she should let me know when she has the deed of settlement,will fill in my banking details and send it back to her,my cousin wil take the hair back and she can send the deed of settlement in for payment to be done.No response.I have send another few emails saying I am going to take the matter further.No response at all to this day.The service that I got is extremely poor and I would like head office to step in and have this sorted out.I would like my refund for my hair but this time I would like a minimum of R10000 back for all this trouble I have had with AHS centurion.I would not recommend them at all.They also tell you one price verbally and when the quote comes its not what was promised.They give false promises.I have a witness that was with me there that day at their offices and I also have all the proof on email that I sent and no responses at all from them.