AEC Team such a dissapointment.

We purchased a Samsung Z Fold 4 from Takealot with Samsung being the supplier. The phone screen when opening the fold stopped working. And so we sent it back to Takealot and Takealot sent it to Samsung AEC for repair as the phone is still under warranty.

We were told by AEC that the issue was due to the product being in "very bad condition" and because the phone was dropped. After explaining that the phone dropped a mere 3cm onto a wooden table long before the screen issue came and that the phone is actually in very mint condition, they did not care.

Anyway, the problem is, when we sent back the phone, we had reset it to factory settings so that the phone is clean and ready for any repairs so that no personal stuff can be lost. When we received our phone back on 27 December 2024, we could not get into the phone and use it because there is now a pass code on it (that we did not have before).

We have emailed Takealot and Samsung countless times to ask for help to get this pass code with no success. This pass code was put on our phone by AEC (on purpose??) and now the phone is laying in a drawer since 27 December until now 3 February because we cannot use it.

AEC needs to URGENTLY give me the pass code so i can use my phone.