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Hester N

1 reviews | Active since Oct 2015

19 Jul 2019, 15:42

Warning to all merchants

This is a warning to all merchants to be very carefull of Sureswipe. It has been 9 days since a larger amount transaction was done and the funds is still not being released - management decision - management which you cannot talk to. Don't even ask for a reason as they don't really have a valid reason. This morning I was informed that the funds will be released under the condition that I sign a form accepting all resposibility and Sureswipe accept no resposibility. The moment they got the signed form, they informed me that the funds will still not be released. As a result I lost my supplier account, which I cannot operate without and I lost a huge client. Sureswipe's service fee for this transaction is over R6000....what service!!!! They had the audasity to do a credit cheq on me and my business before accepting me as a client....who should be doing a credit chq on who here!!! I will now have to take legal action in order to get the money out of them. I am done with sureswipe!!!

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Replies (2)
Adumo
Adumo's reply22 Jul 2019, 12:53
Official
 Hi Hester  Thank you for getting in touch with us. We take all complaints to heart because as a small business ourselves, we are very cognisant of retaining valuable customers like yourself.  We believe that you have already spoken to our MD Paul Kent, who has requested information be sent back from the cardholder regarding proof of the transaction and that goods were received in good working order, as well the cardholders ID, in order for him to release the funds.  As per your Sureswipe contract signed, clause 6.7.5 states that we will withhold funds should we suspect ********** activity to protect you and your business.  We value your time, and your business and would appreciate feedback once the matter has been resolved. Our teams are available to give you the best possible service so that you can continue to grow your business.  Kind regards The Sureswipe Team 
Adumo
Adumo's reply23 Jul 2019, 13:16
Official
 Hi Hester  Hope you are well. We would like to follow up regarding your initial query. Our team have confirmed that all the documents have been signed and sent back, and the funds will be released.  Thank you for your time and patience. We value your business and look forward to helping you grow.  Please feel free to contact your Account Manager or call our Call Centre on ***should you need anything else.  We are here to help you do better business.  Kind regards The Sureswipe Team