Unprofessional SURESWIPE
I find Sureswipe extremely unprofessional. I cancelled with them months ago, they collected the machine and they still continue billing us and deducting money from our bank account *******ly. I put a stop order through and now I receive an invoice for unpaid debit order. They respond to my eMails advising they will sort it out but nothing gets done. They quick to take your money but have no customer service. Disgusting !
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Adumo's replyOfficial
12 Nov 2018, 15:25Good day Fayroza
Thank you for bringing this to our attention. We are deeply sorry for the incorrect billing over the last 2 months post cancellation. We received your cancellation letter in July and your August and September invoices were sent in error. You will be credited this month.
We will send you a confirmation cancellation letter stating that there are no amounts owing to Sureswipe.
If you would like to speak to anyone regarding your account please chat to Lisa on ***
Once again, thank you for your time and patience.
Kind regardsThe Sureswipe Team
Thank you for bringing this to our attention. We are deeply sorry for the incorrect billing over the last 2 months post cancellation. We received your cancellation letter in July and your August and September invoices were sent in error. You will be credited this month.
We will send you a confirmation cancellation letter stating that there are no amounts owing to Sureswipe.
If you would like to speak to anyone regarding your account please chat to Lisa on ***
Once again, thank you for your time and patience.
Kind regardsThe Sureswipe Team
Adumo's reply12 Nov 2018, 15:25
Official
Good day Fayroza
Thank you for bringing this to our attention. We are deeply sorry for the incorrect billing over the last 2 months post cancellation. We received your cancellation letter in July and your August and September invoices were sent in error. You will be credited this month.
We will send you a confirmation cancellation letter stating that there are no amounts owing to Sureswipe.
If you would like to speak to anyone regarding your account please chat to Lisa on ***
Once again, thank you for your time and patience.
Kind regardsThe Sureswipe Team
Thank you for bringing this to our attention. We are deeply sorry for the incorrect billing over the last 2 months post cancellation. We received your cancellation letter in July and your August and September invoices were sent in error. You will be credited this month.
We will send you a confirmation cancellation letter stating that there are no amounts owing to Sureswipe.
If you would like to speak to anyone regarding your account please chat to Lisa on ***
Once again, thank you for your time and patience.
Kind regardsThe Sureswipe Team