1 reviews | Active since Mar 2014
<p>SureSwipe debited my account close to 6 months after a purchase and when I requested proof of payment the pass the buck answer keeps on coming back as "it's quite an old transaction and will take time for the company to look for the proof of purchase". I questioned the transaction as I simply do not recognize the amount and the whole transaction for that matter. When last did you made a purchase and paid the amount of R404.00 (no cents)</p> <p> </p> <p>And still more than a month later and Tshepo is radio silent on me. I would like to recieve proof of purchase or my money back. ***** is a reality in our country.</p>
Hi Olivia
Thanks for getting in touch with us. We have followed up with the team, and found the email thread in which Tshepo did send you the proof of purchase on the 5th April 2017. If you need us to resend the slip, please get in touch with us by emailing Tshepo on ***
Tshepo has tried to call you back this morning to resolve any further queries you might have. Please let us know if you require anything further.
Kind regards
The Sureswipe Team
Best regards,
Hi Olivia
Thanks for getting in touch with us. We have followed up with the team, and found the email thread in which Tshepo did send you the proof of purchase on the 5th April 2017. If you need us to resend the slip, please get in touch with us by emailing Tshepo on ***
Tshepo has tried to call you back this morning to resolve any further queries you might have. Please let us know if you require anything further.
Kind regards
The Sureswipe Team
Best regards,
Thank you Marilize Green and Tshepo,
Seems there was an email lost in translation. Received proof of purchase this afternoon and I am satisfied with the outcome.
Thank you Marilize Green and Tshepo,
Seems there was an email lost in translation. Received proof of purchase this afternoon and I am satisfied with the outcome.
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