1 reviews | Active since Aug 2015
Uneccasary Delays
<p>I app**** for a portable card machine on the 11th of May 2017 all documents have been submitted. </p> <p> </p> <p>When I inquired about the application I specifically asked which documents is required as we wanted to submit it as soon as possible so that once we obtained the machine we would proceed in investing our capital in our idea and start transacting. </p> <p> </p> <p>I was told that the company does not have to be registered. I should provide copy of ID, proof of address, proof of business address and to complete the application forms. I did all this and sent it through on the 11 May 2017 as mentioned till this day we have not been issued a card machine almost two weeks later even though sureswipe guarantees swiping in two days. </p> <p> </p> <p>When I inquired about our application form I was told that proof of the business is ours needs to be sent. We are not operational and therefore we have no documents to submit that's why I specifically asked what documents is required in the firts place. </p> <p> </p> <p>This is causing us huge delays as we simply wanted to apply for a card machine and purchase our assets and start trading as this creates customer convenience. </p> <p> </p> <p>After enquiring about the application and been told that proof of business needs to be send. I need you to understand that we don't have proof of business because it was never operational. If the person I was dealing with had mentioned this two weeks ago I could have tried and got it registered to have at least one document. </p> <p> </p> <p>We have estimated lost of R5000 per weekend due to this. We still don't have the card machine Sureswipe has all our information all the documents. </p> <p> </p> <p>If now after two weeks you require proof of business then what is the point of registering as a sole proprietor. How are we supposed to invest in our idea and make our service easier when sureswipe can't meet us half way. Why can't we apply for a machine first and then invest the capital that we have. Why was I not told about this in the fist place and why are you lying on your website about getting you swiping in two days.</p> <p> </p> <p>In this time of trying to get one I explained all my business ideas so that Sureswipe can understand what the machine will be used for. Now my ideas are all over sureswipe and someone else could be acting on it already. I am now being told that the company as to be registered to have proof of address. On the company registration you can't register as a sole trader either which is probably going to cause other hassles for us </p>
Hi Zayed
Thanks so much for getting in touch with us. We have followed up with Beau regarding your complaint and he’s confirmed with us that you had been previously advised on all the documentation needed upfront to proceed with your contract with Sureswipe.
We do apologise for any confusion that you have experienced in the process but we have strict rules and regulations in place to have all FICA documents on hand before we sign you up and get you swiping.
If you notice the clause on our website, we state that we get you swiping in 4 days from an approved contract* Your contract was not submitted without the full documentation therefore the process was incomplete. We also state on our website that you need the following documents upfront:
· Your green bar-coded ID or Passport
· Proof of physical and business address (If your business address is your physical address – Proof of physical address is sufficient).
· Income Tax reference number or a Tax Clearance certificate.
· Proof of bank account.
· VAT registration number (If you are registered).
Please also be aware that all your business details and ideas are under strict company confidentiality and will not be discussed with anyone. This is standard business practise and our ethics will not conform otherwise.
We do believe that our regional manager Dean Ferrari has already contacted you directly so please get in touch with us should you have any further queries.
Kind regards
The Sureswipe Team
Best regards,
Hi Zayed
Thanks so much for getting in touch with us. We have followed up with Beau regarding your complaint and he’s confirmed with us that you had been previously advised on all the documentation needed upfront to proceed with your contract with Sureswipe.
We do apologise for any confusion that you have experienced in the process but we have strict rules and regulations in place to have all FICA documents on hand before we sign you up and get you swiping.
If you notice the clause on our website, we state that we get you swiping in 4 days from an approved contract* Your contract was not submitted without the full documentation therefore the process was incomplete. We also state on our website that you need the following documents upfront:
· Your green bar-coded ID or Passport
· Proof of physical and business address (If your business address is your physical address – Proof of physical address is sufficient).
· Income Tax reference number or a Tax Clearance certificate.
· Proof of bank account.
· VAT registration number (If you are registered).
Please also be aware that all your business details and ideas are under strict company confidentiality and will not be discussed with anyone. This is standard business practise and our ethics will not conform otherwise.
We do believe that our regional manager Dean Ferrari has already contacted you directly so please get in touch with us should you have any further queries.
Kind regards
The Sureswipe Team
Best regards,
Hello
The person who rep**** to this email clearly didn't read my complaint properly.
What is the turn around time of my complaint.
Please advise
Hello
The person who rep**** to this email clearly didn't read my complaint properly.
What is the turn around time of my complaint.
Please advise
Good day
As stated in our initial reply, we are unable to process your application until we receive your full business registration documents – this is as per FICA regulations.
As such, your complaint has been fully dealt with and we will respond as soon as we have received all your documentation.
Please do get in touch once your business has been registered.
Kind regards
The Sureswipe Team
Best regards,
Good day
As stated in our initial reply, we are unable to process your application until we receive your full business registration documents – this is as per FICA regulations.
As such, your complaint has been fully dealt with and we will respond as soon as we have received all your documentation.
Please do get in touch once your business has been registered.
Kind regards
The Sureswipe Team
Best regards,
Hi
I'm not sure how you guys operate but this is unacceptable. I was told something completely different by the manager that phoned me.
I was told that my information will be sent to the risk department. As he stated that you don't necessarily need to see the company is registered however a document to say that we are registering it which is something I sent already.
He stated that he will forward it to the risk department and get back to me. I do not appreciate your lack of willingness to get your facts straight before replying to this complaint.
Also I previously mentioned in my complaint that I specifically asked which documents needs to be sent I have proof and a very long email trail which clearly stipulated which documents I only need to send. I understand that you trying to protect you company but don't make to be a ****.
I will not complain and expose myself if I'm not sure of what the facts are. I know exactly what I was told and I have proof via email.
This confusion you speaking about is not from my side it's your employees who is not able to provide the right information when I inquired about it the first time. The fact that lies are be told is disgraceful.
Once again for the last time the reason why it was not submitted in full was because it was not made clear of what is needed. Who's fault is that?
Dean Ferrari said he will forward my info to the risk department including the document saying that we are applying for registration which is something I sent as mentioned above.
So before you jump to conclusions about my complaint be addressed get your facts straight.
Hi
I'm not sure how you guys operate but this is unacceptable. I was told something completely different by the manager that phoned me.
I was told that my information will be sent to the risk department. As he stated that you don't necessarily need to see the company is registered however a document to say that we are registering it which is something I sent already.
He stated that he will forward it to the risk department and get back to me. I do not appreciate your lack of willingness to get your facts straight before replying to this complaint.
Also I previously mentioned in my complaint that I specifically asked which documents needs to be sent I have proof and a very long email trail which clearly stipulated which documents I only need to send. I understand that you trying to protect you company but don't make to be a ****.
I will not complain and expose myself if I'm not sure of what the facts are. I know exactly what I was told and I have proof via email.
This confusion you speaking about is not from my side it's your employees who is not able to provide the right information when I inquired about it the first time. The fact that lies are be told is disgraceful.
Once again for the last time the reason why it was not submitted in full was because it was not made clear of what is needed. Who's fault is that?
Dean Ferrari said he will forward my info to the risk department including the document saying that we are applying for registration which is something I sent as mentioned above.
So before you jump to conclusions about my complaint be addressed get your facts straight.
Hi Sir
We apologise for your frustration – this was not intended.
We understand you are working with Dean to submit your application. Please chat directly to him with all your future queries.
Kind regards
The Sureswipe Team
Best regards,
Hi Sir
We apologise for your frustration – this was not intended.
We understand you are working with Dean to submit your application. Please chat directly to him with all your future queries.
Kind regards
The Sureswipe Team
Best regards,