Uncancellable SURESWIPE Contact after 24 Months

Item: Adumo
Rating: 1

I signed up with Sureeswipe 2 years ago. In March 2019 I wrote to them asking for cancellation of which i was told my contract ends in August, By August the 1st their machine stop working, i was under impression that my contact was terminated as per email request in March, to my surprise i was billed around R300 for August for pay machine that was not working. I was informed it was the last payment..i asked them to send debit order again. Now in September i got another Billing of R543 again which was not successful, and today again they send it and all these debit order get rejected and i am affected financially. On debit order rejections along i have now paid around R500. Can somebody please help me to have this que resolved and be refunded my money

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Replies (1)

Adumo's replyOfficial

16 Oct 2019, 11:26

Hi Tshengi Thank you for getting in touch with us. Your machine was still working in August, which is why you received an invoice. You processed a transaction in August, and the last invoice was sent in September for the August swipe/transactions. Remember, we can only invoice the following month, so even though you had canceled, you still used the machine in August. You are liable for the last invoice which we sent in September as we switched off the machine only from September onwards, not August as you remember. Please, can you arrange for payment as soon as possible? Kind regards The Sureswipe Team

Adumo's reply16 Oct 2019, 11:26

Official