Item: Adumo
Rating: 1
Author: Rachel S

Adumo's replyOfficial

01 Nov 2017, 15:09

Hi Rachel

Thanks for your message. We have escalated your query to our Risk department and have been advised by our team that Phumudzo and Janine have already been in touch with you regarding your unsettled amounts.

As discussed, this is not “theft” since these funds have been disputed by our Risk team and are pending further investigation. We will always endeavour to keep you in the loop as soon as the matter has been resolved.

Please feel free to contact us directly to discuss the matter further.

Kind regards

The Sureswipe Team

Adumo's reply01 Nov 2017, 15:09

Official

Hi Rachel

Thanks for your message. We have escalated your query to our Risk department and have been advised by our team that Phumudzo and Janine have already been in touch with you regarding your unsettled amounts.

As discussed, this is not “theft” since these funds have been disputed by our Risk team and are pending further investigation. We will always endeavour to keep you in the loop as soon as the matter has been resolved.

Please feel free to contact us directly to discuss the matter further.

Kind regards

The Sureswipe Team

RS

Rachel S's updateReviewer Update

01 Nov 2017, 15:54

There's no dispute on these funds .As These three guest have booked and paid for their holiday accommodation for December in full . And lawfully these funds belong to us and not to be kept by Sureswipe.Since there's no proof of dispute.

RS

Rachel S's update01 Nov 2017, 15:54

Reviewer Update

There's no dispute on these funds .As These three guest have booked and paid for their holiday accommodation for December in full . And lawfully these funds belong to us and not to be kept by Sureswipe.Since there's no proof of dispute.

Adumo's replyOfficial

01 Nov 2017, 16:17

Hi Rachel

We are sorry for your frustration and have escalated the matter to our Risk department for someone to call you back and discuss further.

Kind regards

The Sureswipe Team

Adumo's reply01 Nov 2017, 16:17

Official

Hi Rachel

We are sorry for your frustration and have escalated the matter to our Risk department for someone to call you back and discuss further.

Kind regards

The Sureswipe Team

RS

Rachel S's updateReviewer Update

01 Nov 2017, 17:26

Hi. Phumudzo from sure swipe called me. Questioning me why I reported this to Hello Peter not giving me any feedback on this matter. She was very rude. Asking some very stupid question , whether those transaction were legit. We have proof that these transactions are legit from the swipe machine . And also confirmation from bookings ,com I'm very very frustrated now. Still no news when payment of R23350.00 will be paid

RS

Rachel S's update01 Nov 2017, 17:26

Reviewer Update

Hi. Phumudzo from sure swipe called me. Questioning me why I reported this to Hello Peter not giving me any feedback on this matter. She was very rude. Asking some very stupid question , whether those transaction were legit. We have proof that these transactions are legit from the swipe machine . And also confirmation from bookings ,com I'm very very frustrated now. Still no news when payment of R23350.00 will be paid

RS

Rachel S's updateReviewer Update

01 Nov 2017, 17:26

Hi. Phumudzo from sure swipe called me. Questioning me why I reported this to Hello Peter not giving me any feedback on this matter. She was very rude. Asking some very stupid question , whether those transaction were legit. We have proof that these transactions are legit from the swipe machine . And also confirmation from bookings ,com I'm very very frustrated now. Still no news when payment of R23350.00 will be paid

RS

Rachel S's update01 Nov 2017, 17:26

Reviewer Update

Hi. Phumudzo from sure swipe called me. Questioning me why I reported this to Hello Peter not giving me any feedback on this matter. She was very rude. Asking some very stupid question , whether those transaction were legit. We have proof that these transactions are legit from the swipe machine . And also confirmation from bookings ,com I'm very very frustrated now. Still no news when payment of R23350.00 will be paid

Adumo's replyOfficial

02 Nov 2017, 10:50

Hi Rachel,

At Sureswipe we proactively monitor and prevent ********** activity that could harm your business.

We have picked-up an irregular ratio of declined transactions on your account – of 152 transactions processed, 100 were declined which is a 66% decline ratio on various cards and has been flagged as ‘********** behaviour’. As discussed with Phumudzo in our Risk team, we have had to cancel your contract with Sureswipe for this reason and in line with the contractual obligations.

Our regional KZN Manager will be in touch today to meet with you and collect the machine.

Please discuss any further questions that you might have with him.

Kind regards,

The Sureswipe Team

Adumo's reply02 Nov 2017, 10:50

Official

Hi Rachel,

At Sureswipe we proactively monitor and prevent ********** activity that could harm your business.

We have picked-up an irregular ratio of declined transactions on your account – of 152 transactions processed, 100 were declined which is a 66% decline ratio on various cards and has been flagged as ‘********** behaviour’. As discussed with Phumudzo in our Risk team, we have had to cancel your contract with Sureswipe for this reason and in line with the contractual obligations.

Our regional KZN Manager will be in touch today to meet with you and collect the machine.

Please discuss any further questions that you might have with him.

Kind regards,

The Sureswipe Team

RS

Rachel S's updateReviewer Update

07 Nov 2017, 11:21

Just to correct you , we the client have instructed cancellation. Not SureSwipe .Card machine is still with us. As we are still awaiting our payment of R23350 To date , which is now four weeks later we still have not received our payment of R23350.00 Which was for three approved transactions , that were for three bookings done via bookings.com for our holiday units called Casablanca in Margate. Daniel Baney , Regional Manager came out to our business premises last week thursday , and checked out the legitimacy of these three transactions, we even provided him all necessary information and documents for these bookings , which even have the three guests contact details. He assured us that he will get these funds paid over to us. Now as from the start SureSwipe excuse is , they awaiting for the banks to get back to them. This is now four weeks gone. This is truly wrong.

RS

Rachel S's update07 Nov 2017, 11:21

Reviewer Update

Just to correct you , we the client have instructed cancellation. Not SureSwipe .Card machine is still with us. As we are still awaiting our payment of R23350 To date , which is now four weeks later we still have not received our payment of R23350.00 Which was for three approved transactions , that were for three bookings done via bookings.com for our holiday units called Casablanca in Margate. Daniel Baney , Regional Manager came out to our business premises last week thursday , and checked out the legitimacy of these three transactions, we even provided him all necessary information and documents for these bookings , which even have the three guests contact details. He assured us that he will get these funds paid over to us. Now as from the start SureSwipe excuse is , they awaiting for the banks to get back to them. This is now four weeks gone. This is truly wrong.

Adumo's replyOfficial

07 Nov 2017, 16:49

Hi Rachel

Thanks for your message. We are still investigating further with our banking partner and will endeavour to keep you informed on the disputed amounts. Please feel free to contact us directly should you need anything further.

Kind regards

The Sureswipe Team

Adumo's reply07 Nov 2017, 16:49

Official

Hi Rachel

Thanks for your message. We are still investigating further with our banking partner and will endeavour to keep you informed on the disputed amounts. Please feel free to contact us directly should you need anything further.

Kind regards

The Sureswipe Team

Thrift R23 350