THEY ARE SIMPLY THE WORST!!!!!!!
Wish I could give them a zero star rating. Never dealt with such a useless company. Been with them for 2 years now and every single time I had to contact them for support it was simply impossible. They simply do not answer their phones. Tried several times to cancel my contract but even that seems impossible. With so many complaints on Hellopeter and and Google Rating of 2.5 how do they even stay in business and why do businesses keep on signing up with them?
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Replies (4)
Adumo's replyOfficial
11 Nov 2019, 14:37 Hi Johan We are very sorry that you feel this way. There were some connectivity issues from earlier today and all our call centre agents were unfortunately all busy on the line. We believe that you already spoke to your personal account manager today, and that she helped explain to you what the issue was, as well as the cancellation process. We hope you choose to stay swiping with us. Our clients stay with us because we respect and understand their businesses as well as the urgency to trade and not lose sales. We have staff on standby to make sure that all our clients have access to a 24/7 Call centre, access to our all our products with back up machines to help them do better business or keep them informed when connectivity issues occur. Not all our competitors offer the same service. We do value your business and would like you to consider staying with us. We can get Dina to call you back, or you can send an email to *** and someone from our team will gladly assist. Kind regards The Sureswipe Team
Adumo's reply11 Nov 2019, 14:37
Official
Hi Johan We are very sorry that you feel this way. There were some connectivity issues from earlier today and all our call centre agents were unfortunately all busy on the line. We believe that you already spoke to your personal account manager today, and that she helped explain to you what the issue was, as well as the cancellation process. We hope you choose to stay swiping with us. Our clients stay with us because we respect and understand their businesses as well as the urgency to trade and not lose sales. We have staff on standby to make sure that all our clients have access to a 24/7 Call centre, access to our all our products with back up machines to help them do better business or keep them informed when connectivity issues occur. Not all our competitors offer the same service. We do value your business and would like you to consider staying with us. We can get Dina to call you back, or you can send an email to *** and someone from our team will gladly assist. Kind regards The Sureswipe Team
's updateReviewer Update
11 Nov 2019, 14:41This is simply laughable. I have tries 15 times to call!!!
And no!! Dina DID NOT contact me.
I And NO!!!! I will NOT be staying with Sureswipe. for 2 years it has been the same story over and over again, and NEVER did you take any responsibility. ALWAYS shift the blame to others. It is IMPOSSIBLE to get hold of Sureswipe at ANY time...so, do not mislead the public further with replies like these!
And no!! Dina DID NOT contact me.
I And NO!!!! I will NOT be staying with Sureswipe. for 2 years it has been the same story over and over again, and NEVER did you take any responsibility. ALWAYS shift the blame to others. It is IMPOSSIBLE to get hold of Sureswipe at ANY time...so, do not mislead the public further with replies like these!
's update11 Nov 2019, 14:41
Reviewer Update
This is simply laughable. I have tries 15 times to call!!!
And no!! Dina DID NOT contact me.
I And NO!!!! I will NOT be staying with Sureswipe. for 2 years it has been the same story over and over again, and NEVER did you take any responsibility. ALWAYS shift the blame to others. It is IMPOSSIBLE to get hold of Sureswipe at ANY time...so, do not mislead the public further with replies like these!
And no!! Dina DID NOT contact me.
I And NO!!!! I will NOT be staying with Sureswipe. for 2 years it has been the same story over and over again, and NEVER did you take any responsibility. ALWAYS shift the blame to others. It is IMPOSSIBLE to get hold of Sureswipe at ANY time...so, do not mislead the public further with replies like these!
Adumo's replyOfficial
11 Nov 2019, 14:57Hi Johan We are sorry you feel this way. We have discussed your cancellation with the Client services manager and due to all your concerns, your cancellation will be processed at the end of November. Dina is sending you an email now confirming everything. We are very sorry to see you unhappy, but our doors are always open should you ever wish to come back. Warmest regards The Sureswipe Team
Adumo's reply11 Nov 2019, 14:57
Official
Hi Johan We are sorry you feel this way. We have discussed your cancellation with the Client services manager and due to all your concerns, your cancellation will be processed at the end of November. Dina is sending you an email now confirming everything. We are very sorry to see you unhappy, but our doors are always open should you ever wish to come back. Warmest regards The Sureswipe Team
's updateReviewer Update
11 Nov 2019, 19:38I have lost so much money....AGIAN, due to Sureswipe!!
Your excuse today again was the problem is with the Banks. Well, everyone around me has no problems with their card machines. I am the only fool who is with Sureswipe and I could not process ANY transactions after 10 this morning and still it is down. No feedback, no responses, and NO ANSWER from your so called call centre.
Cannot wait to just get rid of you and carry on with business!!!
Your excuse today again was the problem is with the Banks. Well, everyone around me has no problems with their card machines. I am the only fool who is with Sureswipe and I could not process ANY transactions after 10 this morning and still it is down. No feedback, no responses, and NO ANSWER from your so called call centre.
Cannot wait to just get rid of you and carry on with business!!!
's update11 Nov 2019, 19:38
Reviewer Update
I have lost so much money....AGIAN, due to Sureswipe!!
Your excuse today again was the problem is with the Banks. Well, everyone around me has no problems with their card machines. I am the only fool who is with Sureswipe and I could not process ANY transactions after 10 this morning and still it is down. No feedback, no responses, and NO ANSWER from your so called call centre.
Cannot wait to just get rid of you and carry on with business!!!
Your excuse today again was the problem is with the Banks. Well, everyone around me has no problems with their card machines. I am the only fool who is with Sureswipe and I could not process ANY transactions after 10 this morning and still it is down. No feedback, no responses, and NO ANSWER from your so called call centre.
Cannot wait to just get rid of you and carry on with business!!!