AvdW
Andre van der Westhuizen
1 reviews | Active since Nov 2019
19 Nov 2019, 09:19
Terrible Support
Since they did the migration to Nedbank last week Wednesday the Machine cant do any transactions. I keep getting Declined, Invalid Transaction for all cards. On Thursday someone named Siyabonga called me and walked me thru the process to update the machine with no luck and said he would get back to me. Friday I asked him if they managed to sort it out and his answer was that he has escalated the issue and that someone will call me, I am still waiting for the call.
I have sent an email to *** and also asked for help thru their merchant portal's support page but no luck there either.
It has been a week now without being able to accept card payments. We are a small business and cant afford to turn customers away.
Helpful (0)
Replies (5)0
Replies (5)
Adumo's replyOfficial
19 Nov 2019, 09:49Hi Andre Thanks for bringing this to our urgent attention. We are looking at your account now and someone from the team is going to call you back and assist over the phone to get you transacting ASAP. Feel free to contact us on ***or email *** for any other query. Kind regards The Sureswipe Team
Adumo's reply19 Nov 2019, 09:49
Official
Hi Andre Thanks for bringing this to our urgent attention. We are looking at your account now and someone from the team is going to call you back and assist over the phone to get you transacting ASAP. Feel free to contact us on ***or email *** for any other query. Kind regards The Sureswipe Team
Adumo's replyOfficial
19 Nov 2019, 10:05Hi Andre Our tech is on his way now to your business now and we are going to swop out your machine and get you back up and running ASAP. We will keep you updated. Feel free to contact us on ***or email *** for any other query. Kind regards The Sureswipe Team
Adumo's reply19 Nov 2019, 10:05
Official
Hi Andre Our tech is on his way now to your business now and we are going to swop out your machine and get you back up and running ASAP. We will keep you updated. Feel free to contact us on ***or email *** for any other query. Kind regards The Sureswipe Team
Adumo's replyOfficial
19 Nov 2019, 13:14Hi Andre
We believe that Reward, our tech has just been on site with you now and the new machine has been set up and is working.
Please confirm that you are happy, or let us know if you need anything else?
If you are happy with the resolution of this query, please feel free to give us an updated rating, we would appreciate it.
Have a great day further.
Kind regards
The Sureswipe Team
We believe that Reward, our tech has just been on site with you now and the new machine has been set up and is working.
Please confirm that you are happy, or let us know if you need anything else?
If you are happy with the resolution of this query, please feel free to give us an updated rating, we would appreciate it.
Have a great day further.
Kind regards
The Sureswipe Team
Adumo's reply19 Nov 2019, 13:14
Official
Hi Andre
We believe that Reward, our tech has just been on site with you now and the new machine has been set up and is working.
Please confirm that you are happy, or let us know if you need anything else?
If you are happy with the resolution of this query, please feel free to give us an updated rating, we would appreciate it.
Have a great day further.
Kind regards
The Sureswipe Team
We believe that Reward, our tech has just been on site with you now and the new machine has been set up and is working.
Please confirm that you are happy, or let us know if you need anything else?
If you are happy with the resolution of this query, please feel free to give us an updated rating, we would appreciate it.
Have a great day further.
Kind regards
The Sureswipe Team
AvdW
Andre van der Westhuizen's updateReviewer Update
19 Nov 2019, 15:39Thank you for your quick response after the review on this website. The tech was here and did not swap out the machine as the new one did exactly the same. He did phone the office in Johannesburg and and they then sorted the problem out from their side. Would have been nice to have had this service from the start. I would like to thank Reward, the tech from Nelspruit for getting this sorted out so quick.
AvdW
Andre van der Westhuizen's update19 Nov 2019, 15:39
Reviewer Update
Thank you for your quick response after the review on this website. The tech was here and did not swap out the machine as the new one did exactly the same. He did phone the office in Johannesburg and and they then sorted the problem out from their side. Would have been nice to have had this service from the start. I would like to thank Reward, the tech from Nelspruit for getting this sorted out so quick.
Adumo's replyOfficial
19 Nov 2019, 15:41Thanks Andre, we are glad your machine was been sorted out :)
Adumo's reply19 Nov 2019, 15:41
Official
Thanks Andre, we are glad your machine was been sorted out :)