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Sonette S
1 reviews | Active since May 2012
02 Oct 2019, 07:48
Terrible service and product
First I always have issues with the Move Device and the POS Lite app. Then no one understands what I ask, despite me giving them all possible information. I can't even send a receipt for a transaction done. Plus I have to wait for ages for a response every time I ask something. I send mails and follow-up mails with no response. But not to worry, Sureswipe will make their debits on my account without any delay whatsoever. I've been promised a visit and even when giving a long enough time to do so, I still haven't even had a reply to set up a time.
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Replies (3)
Adumo's replyOfficial
02 Oct 2019, 08:20Hi Sonette
Thank you for bringing this to our attention. We have flagged this as urgent so someone from our team will call you back today to assist you further.
We understand that one of the managers recently paid you a visit you to assist and to double-check your machine and app and all was fine, and then you also called into our Call Centre afterward to add/edit items on the app which was also resolved. We do apologise for the long wait on the phone but our team confirmed that your issues were resolved thereafter?
We value your business and will look into exactly what happened so we can best serve you and your business.
Kind regards
The Sureswipe team
Adumo's reply02 Oct 2019, 08:20
Official
Hi Sonette
Thank you for bringing this to our attention. We have flagged this as urgent so someone from our team will call you back today to assist you further.
We understand that one of the managers recently paid you a visit you to assist and to double-check your machine and app and all was fine, and then you also called into our Call Centre afterward to add/edit items on the app which was also resolved. We do apologise for the long wait on the phone but our team confirmed that your issues were resolved thereafter?
We value your business and will look into exactly what happened so we can best serve you and your business.
Kind regards
The Sureswipe team
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Sonette S's updateReviewer Update
02 Oct 2019, 08:35Someone was going to visit, but didn't because we were on holiday. He said I must let him know when I'm back, but he hasn't responded and it's been 3 days.
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Sonette S's update02 Oct 2019, 08:35
Reviewer Update
Someone was going to visit, but didn't because we were on holiday. He said I must let him know when I'm back, but he hasn't responded and it's been 3 days.
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Sonette S's updateReviewer Update
02 Oct 2019, 08:35And what about my mails that don't get answered?
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Sonette S's update02 Oct 2019, 08:35
Reviewer Update
And what about my mails that don't get answered?