Sureswipe taking my money

Waiting for 11 days for a payment to reverse, they declined it x3 times but in the end the payments went to pending in my account. I am still struggling to get refunded and for the payments to be released. This not only left the company I purchased in a bad light, but also left me without my weeks wages to do groceries. I have now been waiting 4 days for their merchant just to phone my bank and give permission to release the funds back into my bank account. On the same day a family member's purchase went of x2 as well, and doing some research, there is a lot of these cases.. SO STAY AWAY... and no, my issue has still not been resolved.