Sureswipe Pathetic Company with Pathetic service

Pathetic Customer Service!! Herewith my detailed e-mail sent to Leezane Luyt at Sureswipe after I have already mailed this cancellation to the debtors department and Tercia Rikhotso to date no one have rep**** to any of my communication. As soon as the client sign the contract customer service is non existing!!!

Hi Leezane,

As previously mentioned several times, i’m out of the country and can not take calls, you can contact me via e-mail.

The problem I have with sureswipe is the lack of professionalisms. Before I signed up with sureswipe i did my homework and the obvious choice was indeed Yoco, but I thought i would go for the cheaper one on the market. And also because at that stage the service i receive was excellent .

But that was it- since the first interaction after i have signed the contract i had poor quality and customer service.

Herewith my interaction with sureswipe thusfar:

- 06/05 Tercia send me an e-mail asking me am I applying for a sole proprietor or registered business, and to send me proof of address and residency - after i already submitted this information she still asked this information- i also mentioned this in my reply to her that i feel very uncertain about sureswipe because i have submitted all this info on the website as well as submitted my fica documents, and I also mentioned that i’m concerned about the service I receive in the nearby future. She called me the following day and persuade me that its not the case. I have sent her the address in my name that she requested. - 13/05 Amanda sent an e-mail that card machine and bluetooth printer will be sent on 14/05 - 16/05 Email was sent to advice sureswipe that bluetooth printer was not delivered, now Tercia all of the sudden advised that I need to complete a bluetooth request form after i have requested it in my initial order, its not a request- its falls part of the same order. - 11/06 invoice was sent - 19/06 need to approve a new debit order from sureswipe which i did not approve as i have not received my full order. - 21/06 debtors department- no payment - 25/06 debtors department- suspending account - 26/06 debtors department- suspending account - 29/06 e-mail sent to cancel agreement, asked for return address - 30/06 debtors department- suspending account/ collection, reply to that e-mail requesting feedback on the previous e-mail and requesting return address - 01/07 E-mail from Tercia all of the sudden sureswipe is out of stock for bluetooth printers, explained again that i want to cancel my agreement and ask for return address before close of business, i’m still waiting for a return address. - 02/07 E-mail from Leezane, sending me my 24 month contract, which i did not asked for.

The communication was poor up to the stage that you guys needed money then all of the sudden you needed money, and suddenly you can clearly comunicate and advise me of the suspension and all the other things involved after you clearly state in your contract that the client will not pay if you haven’t received your items.