YM
Yusuf M
1 reviews | Active since Jul 2011
24 Jul 2019, 10:34
Sureswipe - Pathetic
No professionalism when cancelling, infact the call centre when cancelling had indicated that there would be no further debit orders. This is telephonicaly recorded however the sales consultant as well as the retention consultant do not want to listen to the call. I have asked 3 times. Instead they debit me again, a month and a half after I had cancelled. Attitude all around for them. If they would only listen to what there Call centre agent had said. Its not my fault that there staff had said there are no further debits. We will also be cancelling all our other sure swipe devices as well.
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Adumo's replyOfficial
24 Jul 2019, 11:14 Good day Yusuf Thanks for getting in touch with us regarding your cancellation. We have touched base with our Call Centre Manager to find out what happened with your case and we can assure you that the recording was played back to verify all the details. As explained by our team, we need 1 calendar month’s notice in order to process your cancellation. The invoice that you received in July is for your June’s rental and swipe which you are liable to pay off, which we communicated to you via email confirming your cancellation. Our call centre agent should have explained this better to you as you are still liable for rental, connectivity and swipe fees until the 30th June 2019. Because we invoice a month in arrears, the invoice that you received on the 15th July was the last of your swipe in June. Apologies for any miscommunication, we would love to chat further if you’re free? We really do value your business and would love to assist further if we can. Kind regards The Sureswipe Team
Best regards,
Adumo's reply24 Jul 2019, 11:14
Official
Good day Yusuf Thanks for getting in touch with us regarding your cancellation. We have touched base with our Call Centre Manager to find out what happened with your case and we can assure you that the recording was played back to verify all the details. As explained by our team, we need 1 calendar month’s notice in order to process your cancellation. The invoice that you received in July is for your June’s rental and swipe which you are liable to pay off, which we communicated to you via email confirming your cancellation. Our call centre agent should have explained this better to you as you are still liable for rental, connectivity and swipe fees until the 30th June 2019. Because we invoice a month in arrears, the invoice that you received on the 15th July was the last of your swipe in June. Apologies for any miscommunication, we would love to chat further if you’re free? We really do value your business and would love to assist further if we can. Kind regards The Sureswipe Team
Best regards,