1 reviews | Active since Feb 2017
SureSwipe or SadSwipe? No Service At All!
This is probably the company with the most ambiguous sign-up that I have ever seen. I bought one of their devices online for R1200.00, as it stated you can own the device, and then SureSwipe just charges you 2.75% per transaction. I thought to myself, "hell this is a good deal". I am going to disregard all the complaints & issues people are experiencing with SureSwipe & I am going to get this deal. This was on a Saturday. Accepting that certain companies don't trade over weekends, I decided to wait until Monday. I phoned in on Monday & was told that the online orders are processed within 3-5 Working Days. I agreed to wait & spoke to another lady called Tshegofatso (Tshego). She advised me that they are busy with it, she will however need some documents for FICA. I once again obliged & sent the docs, only to be responded long afterwards with an email stating "There is an account on ITC that is a judgement". I thought well hell, why would you need ITC to do a "prepaid" transaction based service. She advised me that they will override the ITC error should I be able to provide a valid reason for the judgement, 3 months bank statements & sign a surety letter, because they are not sure whether we will pay the transaction fees. Now for a company doing +- R30 000 a month, out of which about 50% will be swipe transactions that comes to roughly R500.00 in transaction fees. Now my point is SureSwipe, I came to you, not the other way around. You clearly don't want to do business & your staff has no experience, knowledge or expertise in communication & correspondence, because when I decided to cancel my order, I was told that my wife needs to do this as the application was done by her. So all this time you could send me stuff, now that we want to cancel, you change up the story again. All I want, is a working swipe machine or my money back ASAP. I will rather pay more at your competitors, that struggle with people who are about as helpful as a doorstopper. I will make sure every person wanting your stuff of Facebook knows what to expect should this be another cry for help with no response. Your choice
Good day Martin
Thank you for bringing this to our attention. When your wife signed up online, she would have clicked to accept our Terms and conditions upfront which clearly state the following:
FEES
Debit rate per transaction : 2.75% exclusive of VAT
Credit rate per transaction : 2.75% exclusive of VAT
Installation and admin fee : R170 non – refundable exclusive of VAT
Monthly Service fees (include fixed monthly costs, standard costs, transaction fees) : Governed by Agreement
3. Important provisions:
3.1 Upon acceptance of the above terms of the Sureswipe Move solution, the activation and installation of any Sureswipe product, will be subject to:
3.1.1 a credit check and risk/affordability assessment by Sureswipe;
3.1.2 online signature by the Merchant of the Sureswipe Agreement, Mercantile Ltd Bank Agreement and schedules thereto;
3.1.3 receipt by Sureswipe of any and all FICA documentation and information.
3.1.4 Sureswipe may in its discretion amend this Summary from time to time.
4. FICA Documents will need to be submitted:
4.1 South African Identity document
4.2 Business name and address
You cannot complete the online Self Sign up process without agreeing to the Terms explained above.
We are deeply sorry that you have decided to cancel with us and not send a motivational ITC letter. We have already processed your refund and cancellation based on your wife’s email last week and you should receive your money in the next 7 business working days. We wish you all best in your business ventures.
Kind regards
The Sureswipe team
Good day Martin
Thank you for bringing this to our attention. When your wife signed up online, she would have clicked to accept our Terms and conditions upfront which clearly state the following:
FEES
Debit rate per transaction : 2.75% exclusive of VAT
Credit rate per transaction : 2.75% exclusive of VAT
Installation and admin fee : R170 non – refundable exclusive of VAT
Monthly Service fees (include fixed monthly costs, standard costs, transaction fees) : Governed by Agreement
3. Important provisions:
3.1 Upon acceptance of the above terms of the Sureswipe Move solution, the activation and installation of any Sureswipe product, will be subject to:
3.1.1 a credit check and risk/affordability assessment by Sureswipe;
3.1.2 online signature by the Merchant of the Sureswipe Agreement, Mercantile Ltd Bank Agreement and schedules thereto;
3.1.3 receipt by Sureswipe of any and all FICA documentation and information.
3.1.4 Sureswipe may in its discretion amend this Summary from time to time.
4. FICA Documents will need to be submitted:
4.1 South African Identity document
4.2 Business name and address
You cannot complete the online Self Sign up process without agreeing to the Terms explained above.
We are deeply sorry that you have decided to cancel with us and not send a motivational ITC letter. We have already processed your refund and cancellation based on your wife’s email last week and you should receive your money in the next 7 business working days. We wish you all best in your business ventures.
Kind regards
The Sureswipe team