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diaan D

1 reviews | Active since May 2016

19 Dec 2016, 16:28

SureSwipe - Bad Customer Service - Still awaiting my Money to clear

<p>I am with Sureswipe for many years. I have 2 credit card machines in my shop at Cedar Square. each one connected to a different bank account. Over a month ago the x1 card machine's payments was switched onto the 2nd card machine for no reason. I did not change any information or signed anything for this to happen after years. </p> <p>They apparently fixed it and the area manager Natassha Naido and Claire helped me fix this problem. After it was supposedly fixed my clients payed larged amounts and nothing cleared in my bank account. It has been over 2 weeks and I still don't have those money cleared in my bank account of my clients who paid by card and they left my shop with the products. </p> <p>We have called many times and all claire and Natassha keep saying is that the problem has been reported and escelated to relevant departments. This is unexeptable as it's December and I need my money cleared and the problem solved. I am not happy. If this is not sorted out before Wednesday the 21st I will phone my Bank which is standard bank and FNB and get their card machines and suspend my Sureswipe account if this problem is not sorted out immediately. </p> <p>Kind Regards</p> <p>Diaan Daniels </p> <p> ********** 904</p>

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Replies (1)
Adumo
Adumo's reply21 Dec 2016, 15:15
Official

Hi Diaan

Thank you for bringing this to our attention. As a matter of urgency we had escalated your query to the team and I believe Natassja has already contacted you back as she had already been working on your query for the past few days. We are passionate and committed to delivering on our promise to do better business with you, and to ensure on this promise arrangements have been made with Mercantile Bank to have your money settled by tomorrow. Kindly contact us should you need anything further.

Have a safe festive season and happy holidays from the team at Sureswipe.