JS
John S
1 reviews | Active since Jan 2015
19 Nov 2019, 08:03
Surely useless
When your machine is erratic and the only cards working is ABSA my business takes a severe loss. When you call the call center and they say the issue is resolved and it is clearly not and do not get call back from any of the operators you have no choice but to get hold of Management or you Customer Relationship manager Kyle Steyn for Western Cape. Fact, you cannot speak to management as they refuse to give you any contact via call center. Your customer relationship manager on leave and texts back " Im on leave... call call center.
You cancel your contract and find a new service provider.
Helpful (0)
Replies (2)0
Replies (2)
Adumo's replyOfficial
19 Nov 2019, 08:28 Hi John Thanks for getting in touch with us. We did experience a few intermittent offline issues yesterday where some clients received an Error 91, but our team has confirmed that transactions were still going through successfully even with the error code. We have escalated your urgent complaint to our Client Services Manager now, and we’re going to investigate all your transactions from yesterday to see if there something out of ordinary and the team is going to call you back to discuss further. We really value your business and apologise for not getting back to you sooner. We are on it now and will advise further as soon as we double-check your transaction history to see why only ABSA cards went through. Feel free to contact us on ***or email *** for any other query. Kind regards The Sureswipe Team
Best regards,
Adumo's reply19 Nov 2019, 08:28
Official
Hi John Thanks for getting in touch with us. We did experience a few intermittent offline issues yesterday where some clients received an Error 91, but our team has confirmed that transactions were still going through successfully even with the error code. We have escalated your urgent complaint to our Client Services Manager now, and we’re going to investigate all your transactions from yesterday to see if there something out of ordinary and the team is going to call you back to discuss further. We really value your business and apologise for not getting back to you sooner. We are on it now and will advise further as soon as we double-check your transaction history to see why only ABSA cards went through. Feel free to contact us on ***or email *** for any other query. Kind regards The Sureswipe Team
Best regards,
Adumo's replyOfficial
19 Nov 2019, 10:51 Hi John We believe that our Client Services Manager has already contacted you, and we will be sending you a backup machine with dual SIM to help you keep swiping and not lose out on any sales. We really do value your business and will always do our best to make sure we give you the service you deserve. Thank you for choosing Sureswipe, we exist to help you do better business. Feel free to contact us on ***or email *** for any other queries.
Kind regards The Sureswipe Team
Kind regards The Sureswipe Team
Best regards,
Adumo's reply19 Nov 2019, 10:51
Official
Hi John We believe that our Client Services Manager has already contacted you, and we will be sending you a backup machine with dual SIM to help you keep swiping and not lose out on any sales. We really do value your business and will always do our best to make sure we give you the service you deserve. Thank you for choosing Sureswipe, we exist to help you do better business. Feel free to contact us on ***or email *** for any other queries.
Kind regards The Sureswipe Team
Kind regards The Sureswipe Team
Best regards,