Item: Adumo
Rating: 1
Author: Rory G

Adumo's replyOfficial

03 Aug 2018, 15:43

Hi Rory

Thank you for bringing this to our attention. We have escalated your account query to our banking partner and they still cannot see your proof of payment made into our account. We urgently need you to check which bank account you made the payment of R1200 into – that is why we queried your bank statements upfront when you initially raised the invoice issue. Is there anyway you can send us proof of payment please showing which bank you paid into?

Regarding your settlement account, we debit and settle from the same account. This should have been clearly communicated to you upfront and we deeply apologise for the confusion here. This rule applies to all merchants that sign up with us on the Self Sign up portal.

We are treating this a serious forensic matter and are thoroughly investigating what happened. We will get your account manager to call you back and discuss as soon as possible.

Kind regards

The Sureswipe Team

Adumo's reply03 Aug 2018, 15:43

Official

Hi Rory

Thank you for bringing this to our attention. We have escalated your account query to our banking partner and they still cannot see your proof of payment made into our account. We urgently need you to check which bank account you made the payment of R1200 into – that is why we queried your bank statements upfront when you initially raised the invoice issue. Is there anyway you can send us proof of payment please showing which bank you paid into?

Regarding your settlement account, we debit and settle from the same account. This should have been clearly communicated to you upfront and we deeply apologise for the confusion here. This rule applies to all merchants that sign up with us on the Self Sign up portal.

We are treating this a serious forensic matter and are thoroughly investigating what happened. We will get your account manager to call you back and discuss as soon as possible.

Kind regards

The Sureswipe Team

RG

Rory G's updateReviewer Update

03 Aug 2018, 15:56

I payed via my credit card on your website. If you don't know which of your bank accounts your website puts the money into then you guys are really useless. I can't believe they let people like you handle money. ---------- Forwarded message ---------- From: Tshegofatso Dube ********** Date: Fri, Jun 29, 2018 at 8:42 AM Subject: Re: Proof of Banking Details To: Rory Gilfillan ********** Hi Rory Apologies for delayed response. Yes we will settle into the church account and debit your account for transaction fees.

RG

Rory G's update03 Aug 2018, 15:56

Reviewer Update

I payed via my credit card on your website. If you don't know which of your bank accounts your website puts the money into then you guys are really useless. I can't believe they let people like you handle money. ---------- Forwarded message ---------- From: Tshegofatso Dube ********** Date: Fri, Jun 29, 2018 at 8:42 AM Subject: Re: Proof of Banking Details To: Rory Gilfillan ********** Hi Rory Apologies for delayed response. Yes we will settle into the church account and debit your account for transaction fees.

RG

Rory G's updateReviewer Update

03 Aug 2018, 15:59

I think the problem is that SureSwipe must be handling the credit card payments on your website maybe you should get another company to do it for you.

RG

Rory G's update03 Aug 2018, 15:59

Reviewer Update

I think the problem is that SureSwipe must be handling the credit card payments on your website maybe you should get another company to do it for you.

Adumo's replyOfficial

06 Aug 2018, 11:05

Hi Rory

After a very thorough investigation we have finally assessed your billing history and due to a system error on our side, we debited your account twice incorrectly. We have already processed a refund of R1999 and are deeply sorry for the inconvenience caused.

Please get in touch with us through your account manager or email *** and we will be happy to assist you further.

Kind regards

The Sureswipe Team

Adumo's reply06 Aug 2018, 11:05

Official

Hi Rory

After a very thorough investigation we have finally assessed your billing history and due to a system error on our side, we debited your account twice incorrectly. We have already processed a refund of R1999 and are deeply sorry for the inconvenience caused.

Please get in touch with us through your account manager or email *** and we will be happy to assist you further.

Kind regards

The Sureswipe Team

RG

Rory G's updateReviewer Update

02 Oct 2018, 13:03

My "account manager" Leezane Layte is ignoring my emails as usual. My machine was returned a few weeks ago and I'm yet to receive any refund.

RG

Rory G's update02 Oct 2018, 13:03

Reviewer Update

My "account manager" Leezane Layte is ignoring my emails as usual. My machine was returned a few weeks ago and I'm yet to receive any refund.

Adumo's replyOfficial

02 Oct 2018, 13:33

Hi Rory, thank you for getting in touch.

We have escalated this to Leezanne and she will be in touch shortly to discuss further.

Kind regards The Sureswipe Team

Adumo's reply02 Oct 2018, 13:33

Official

Hi Rory, thank you for getting in touch.

We have escalated this to Leezanne and she will be in touch shortly to discuss further.

Kind regards The Sureswipe Team

RG

Rory G's updateReviewer Update

11 Oct 2018, 15:27

I got fully refunded. Thank You.

RG

Rory G's update11 Oct 2018, 15:27

Reviewer Update

I got fully refunded. Thank You.

Adumo's replyOfficial

11 Oct 2018, 15:28

Hi Rory

Thanks for keeping in touch. Have a wonderful day ahead.

Kind regards

The Sureswipe team

Adumo's reply11 Oct 2018, 15:28

Official

Hi Rory

Thanks for keeping in touch. Have a wonderful day ahead.

Kind regards

The Sureswipe team

Adumo's replyOfficial

11 Oct 2018, 15:28

Hi Rory

Thanks for keeping in touch. Have a wonderful day ahead.

Kind regards

The Sureswipe team

Adumo's reply11 Oct 2018, 15:28

Official

Hi Rory

Thanks for keeping in touch. Have a wonderful day ahead.

Kind regards

The Sureswipe team

Sure to swipe your money