1 reviews | Active since Jun 2017
Settlement dispute
<p>Good day</p> <p> </p> <p>Could you kindly assist in resolving a settlement dispute with a company called sureswipe, the are in possession of fund of over the value of R100 000.00 which belong to Soweto ingress lounge.</p> <p> </p> <p>Currently I’m unable to pay rent, staff nor purchase stock to continue trading and this has cripple my business as I have lost customers and had to let go of employees that I couldn’t pay.</p> <p>It’s been two month that I have not received settlement from sureswipe and indirectly threatened to never release the funds which below to Soweto ingress lounge by saying “As per your Sureswipe agreement, we will hold the funds for a period of 180 days, should we not receive any further disputes/chargebacks, we can then look at releasing the funds back to you.”</p> <p>Please see attached pdf file of the amount outstanding for the month of May.</p> <p>Kind regards</p> <p>Mzwandile Dlangamandla</p>
Dear Mzwandile
Thank you for getting in touch with us regarding your settlement query. We believe that you’re already in contact with our Risk analysts regarding your complaint.
Our risk analysts have advised that they are holding back the funds due to various queries on your account such as cardholders disputing transactions from your establishment.
As per your contract with Sureswipe, when there are disputes such as those that we have flagged on your account, Sureswipe has the right to hold back funds for 180 days until such disputes have been resolved.
Please feel free to contact us directly. Janine is off ill today but you can call Yogesh Govender on ***.
Kind regards
The Sureswipe Team
Best regards,
Dear Mzwandile
Thank you for getting in touch with us regarding your settlement query. We believe that you’re already in contact with our Risk analysts regarding your complaint.
Our risk analysts have advised that they are holding back the funds due to various queries on your account such as cardholders disputing transactions from your establishment.
As per your contract with Sureswipe, when there are disputes such as those that we have flagged on your account, Sureswipe has the right to hold back funds for 180 days until such disputes have been resolved.
Please feel free to contact us directly. Janine is off ill today but you can call Yogesh Govender on ***.
Kind regards
The Sureswipe Team
Best regards,
