SERVICE POOR

Got a call from them yesterday to upgrade, why, was my reply my machine is fine !!!!! because the upgrade will cost you less......... yeah right!!!! Sent a few questions very select questions to this 'new' agreement from some other company before I sign anything and it goes unanswered. No ways can one contact these people on their website to complain about the unanswered emails they don't have that luxury .......... how very convenient. For answer service from these guys it has always been poor.......... !!! even although it was offered and quoted as 'on the ball' agents, not true!!! By the way ....... why is it another company offering me a new contract and not sureswipe !!!!!!!