SS
Sinisa S

1 reviews | Active since Dec 2015

09 Dec 2015, 21:07

SERVICE CANCELLED BUT PAYMENTS CONTINUE

My 2-year contract (credit card machine rental) ended mid November. Because I was dissatisfied with the service during the contract period I cancelled my contract a month prior to it expiring. Technician from SureSwipe came on 12.11.2015 ( 3 days prior to the contract expiring ) and took the credit card machine. Not only that I was not reimbursed for the period I did't use the machine, but I was billed again today for the following month and at a higher rate (month rate vs. contract rate) for the credit card machine that was taken away. Charging for the service you are not providing is not just ********* and unprofessional, but surely ******* and ********.

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Replies (1)
Adumo
Adumo's reply26 Jan 2016, 09:09
Official
Hello DRS,

Hi Sinisa, thank you for allowing us the opportunity to resolve the matter. Our account manager has been in contact with you and you have both come to a resolution. Please let us know if we can be of any assistance, thanks Ondina.