RC
Rob C
1 reviews | Active since Nov 2022
18 Jan 2023, 14:38
Service and support is non existent
Adumo Sureswipe have really hit rock bottom. My machine has not been working for 6 days and support cannot help, all they do is close the tickets. So now I have to move to another supplier so that my business can run because you can't get hold of anyone responsible. I would not recommend this company to anybody.
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Replies (3)0
Replies (3)
Adumo's replyOfficial
18 Jan 2023, 15:45Hi Rob,
Thank you for alerting us to this issue and apologies for the experience that you have had to date. We do not take this lightly and will do our best to get you feedback as a matter of urgency.
Kind regards, adumo Marketing team.
Thank you for alerting us to this issue and apologies for the experience that you have had to date. We do not take this lightly and will do our best to get you feedback as a matter of urgency.
Kind regards, adumo Marketing team.
Adumo's reply18 Jan 2023, 15:45
Official
Hi Rob,
Thank you for alerting us to this issue and apologies for the experience that you have had to date. We do not take this lightly and will do our best to get you feedback as a matter of urgency.
Kind regards, adumo Marketing team.
Thank you for alerting us to this issue and apologies for the experience that you have had to date. We do not take this lightly and will do our best to get you feedback as a matter of urgency.
Kind regards, adumo Marketing team.
RC
Rob C's updateReviewer Update
19 Jan 2023, 10:54Day 7, still no assistance from Adumo.
I have contacted support, sales, Instagram, Twitter - reception does not answer calls. Surely this will soon become a legal issue as there is a contract in place that you need to honour.
I have contacted support, sales, Instagram, Twitter - reception does not answer calls. Surely this will soon become a legal issue as there is a contract in place that you need to honour.
RC
Rob C's update19 Jan 2023, 10:54
Reviewer Update
Day 7, still no assistance from Adumo.
I have contacted support, sales, Instagram, Twitter - reception does not answer calls. Surely this will soon become a legal issue as there is a contract in place that you need to honour.
I have contacted support, sales, Instagram, Twitter - reception does not answer calls. Surely this will soon become a legal issue as there is a contract in place that you need to honour.
Adumo's replyOfficial
16 Feb 2023, 16:15Good day, Rob. Please accept our apologies for our delayed reply to your review. Our team attended to your issue and were on site to investigate on the 20th of January, to replace a SIM card on your device and that our team will reach out and will be issuing you with a back up device and daily monitoring. We appreciate and value your patience and aim to provide you with better service and turn around times going forward. Thank you from the adumo team.
Adumo's reply16 Feb 2023, 16:15
Official
Good day, Rob. Please accept our apologies for our delayed reply to your review. Our team attended to your issue and were on site to investigate on the 20th of January, to replace a SIM card on your device and that our team will reach out and will be issuing you with a back up device and daily monitoring. We appreciate and value your patience and aim to provide you with better service and turn around times going forward. Thank you from the adumo team.