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JC
Junnie C

1 reviews | Active since Feb 2020

11 Feb 2020, 08:17

Problems with the swiping machine

I have been having problems with your swiping machine. Almost every week I call you guys. Last week Wednesday they came with a new machine and buy Friday it wasn't charging, up until now. I have to tell my clients to do an eft and this is messed up. Am tired of calling you guys every week. Can't l just get a machine that works?

0
Replies (10)
Adumo
Adumo's reply11 Feb 2020, 09:14
Official
Hi Junnie 

Thanks for bringing this to our attention. 

We have escalated your query to our Team and they will be in touch with you soonest to discuss further. We are very sorry that the new machine did not charge until recently but we will look into the matter immediately to try and sort this out for you ASAP. 

Kind regards The Sureswipe Team

Best regards,

Adumo
Adumo's reply11 Feb 2020, 11:48
Official
Hi Junnie 
Our team have been trying to call you and arrange a time for them to come assist you tomorrow, we need a time that best suits you. Please advise a time so we can come through and re-assess your machine and charger and do a swop out. 
Thanks 

Best regards,

JC
Junnie C's update11 Feb 2020, 11:54
Reviewer Update
We open at 8am.Hopefully will get a machine that works this time
JC
Junnie C's update11 Feb 2020, 12:07
Reviewer Update
I have network problems but I would prefer it if they come through today. As this is am inconvenience and ak losing clients over this
JC
Junnie C's update11 Feb 2020, 12:20
Reviewer Update
Just called the call center now and l tols them to call one of the ladies at the nail bar and the guy said he cant do that because he is experiencing high volume of incoming calls. This is really annoying. One of my clients just walked out of because of this problem this is so unprofessional. Am really considering canceling my contract because of endless problems am having with you guys. The last time the machine wasn't banking its exhausting really.
Adumo
Adumo's reply11 Feb 2020, 12:28
Official
Hi Junnie 

Our team will be calling you back now to assist, sorry for the delay. We want to rectify this ASAP for you. 

Thanks 

Best regards,

JC
Junnie C's update12 Feb 2020, 14:10
Reviewer Update
This is really unprofessional. Your call center said they will send someone at 9am today its now 2pm and no one came. Am losing clients over this. Thinking of canceling this contract.
Adumo
Adumo's reply13 Feb 2020, 08:00
Official
Hi Junnie 

Hope you are well. 

We are deeply sorry that our technician arrived a little later than promised, but we believe that your machine now is in good working order. Our commitment is to help you do better business and we are very sorry that we got off to a rocky start, thank you for your patience and understanding. 

Please feel free to contact us on ***or email *** for further assistance. 

Kind regards
The Sureswipe Team 

Best regards,

JC
Junnie C's update14 Feb 2020, 13:37
Reviewer Update
Since yesterday am getting a code Z3 error
Adumo
Adumo's reply14 Feb 2020, 13:52
Official
Hi Junnie 

We have logged a call on your behalf and someone from our team will be in touch to help you trouble shoot. 

Thanks so much. 

Kind regards
The Sureswipe team  

Best regards,