Poor service from Sureswipe

I would advise all potential users to stay away from Sureswipe. Some of my slips did not bank due to an upgrade on my machine that was not done. (No fault of mine)

I have spent the past two weeks trying to get this money in my account, and also money that they deducted wrongfully from my account, which was also due to the faulty machine. They did admit that there was an issue on their side and promised to have it sorted soonest.

I have sent emails daily to the designated address, I have made endless calls to the call centre, my account manager and eventually the higher powers in charge. I have sent all necessary documents to support my case as requested. (Unbanked slips and bank statement)

Till date, no money has been cleared in my account. Managers are no longer answering my calls or responding to my messages. (Perhaps they are busy)

As a small business I can not wait this long for a weekends income to clear, plus the debit order that was done in error from their side. I do not know what more to do to sort this issue. I honestly feel very dissapointed.