1 reviews | Active since May 2016
Poor service and cheap non-working equipment
<p>If you get hold of the guys after you have signed, it's very rare. Service is really lacking and we had no luck using their mobile machine even once over a period of months. When technicians came in and checked, they left saying it was working...then comes the customer and guess what - does not work. After repeated attempts, I cancelled the contract and asked for a refund. They cancelled and charged me a cancellation fee. This company really has lots to learn, especially in such a competitive market. I am now looking into more reliable ways of taking card payments - and there are lots. Can't beleive I went for Sureswipe. What a pity...</p>
They cancelled the "cancellation fee" but no refund. Small victory...
They cancelled the "cancellation fee" but no refund. Small victory...
Dear Craig
Thank you so much for bringing this to our attention. We pride ourselves on personal service. I do believe that your account manager Leezane Layete has already made contact with you and we are investigating the matter further. If you need any information, please call Leezane directly on ***. We are deeply sorry to see you leave the Sureswipe family and will be happy to assist you in future if need be.
Kind regards The Sureswipe Team.
Dear Craig
Thank you so much for bringing this to our attention. We pride ourselves on personal service. I do believe that your account manager Leezane Layete has already made contact with you and we are investigating the matter further. If you need any information, please call Leezane directly on ***. We are deeply sorry to see you leave the Sureswipe family and will be happy to assist you in future if need be.
Kind regards The Sureswipe Team.
