CT
Craig T

1 reviews | Active since May 2016

15 Nov 2016, 11:41

Poor service and cheap non-working equipment

<p>If you get hold of the guys after you have signed, it's very rare. Service is really lacking and we had no luck using their mobile machine even once over a period of months. When technicians came in and checked, they left saying it was working...then comes the customer and guess what - does not work. After repeated attempts, I cancelled the contract and asked for a refund. They cancelled and charged me a cancellation fee. This company really has lots to learn, especially in such a competitive market. I am now looking into more reliable ways of taking card payments - and there are lots. Can't beleive I went for Sureswipe. What a pity...</p>

0
Replies (2)
CT
Craig T's update15 Nov 2016, 12:06
Reviewer Update

They cancelled the "cancellation fee" but no refund. Small victory...

Adumo
Adumo's reply06 Dec 2016, 16:03
Official

Dear Craig

Thank you so much for bringing this to our attention. We pride ourselves on personal service. I do believe that your account manager Leezane Layete has already made contact with you and we are investigating the matter further. If you need any information, please call Leezane directly on ***. We are deeply sorry to see you leave the Sureswipe family and will be happy to assist you in future if need be.

Kind regards The Sureswipe Team.