SB
Shamit B

1 reviews | Active since May 2011

18 May 2016, 21:04

Pathetic service

<p>Hi. Pathetic service from Sureswipe. As usual. They had stuffed up and delayed a machine for nearly one month. when they did replace it, they promised a full credit for that month.</p> <p> </p> <p>This was December 2015. We now approaching June 2016. Absolutely pathetic service. From the managers, supervisors as well as account managers. Over and above the sad service, or should i say "non service"-</p> <p> </p> <p>They do not even have courtesy to respond to your mails, and when they do, its usually many days later. Maeks us wonder whose the client here.</p>

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Replies (1)
Adumo
Adumo's reply19 May 2016, 08:20
Official

Hi, Sri Krishna Gowshal. I would like to apologise for the experience that you are having with our team. I have escalated this as a matter if urgency to our regional manager who will personally be contacting you today to resolve this matter.

Feedback of this nature helps us grow and do better by our clients, thank you.

If you have any further request, please send these to us. Thank you Ondina, Marketing Executive, Sureswipe.