EB
Erika B
1 reviews | Active since Feb 2021
10 Feb 2021, 13:19
No feedback no quality service
Sureswipe is not following through with the customer service and aftersales service. I was not notified of suspension of service due to not using my device for a period of time and I was told to pay a reconnection fee. I requested leniency due to COVID-19 lockdown and restrictions as most people were affected and not able to continue with services as per normal. I have sent numerous emails but do not receive any feedback.
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Adumo's replyOfficial
10 Feb 2021, 13:22Hi Erika,
We are sorry that you did not have a pleasant experience with us, this is not how we do business. We want to turn this around for you and ensure that your issue is dealt with as soon as possible.
Your query will be escalated as a matter of urgency and our Call Centre Manager will be in contact with you.
Sureswipe
We are sorry that you did not have a pleasant experience with us, this is not how we do business. We want to turn this around for you and ensure that your issue is dealt with as soon as possible.
Your query will be escalated as a matter of urgency and our Call Centre Manager will be in contact with you.
Sureswipe
Adumo's reply10 Feb 2021, 13:22
Official
Hi Erika,
We are sorry that you did not have a pleasant experience with us, this is not how we do business. We want to turn this around for you and ensure that your issue is dealt with as soon as possible.
Your query will be escalated as a matter of urgency and our Call Centre Manager will be in contact with you.
Sureswipe
We are sorry that you did not have a pleasant experience with us, this is not how we do business. We want to turn this around for you and ensure that your issue is dealt with as soon as possible.
Your query will be escalated as a matter of urgency and our Call Centre Manager will be in contact with you.
Sureswipe