Horrible service, no communication, no response.

<p>Wish I could give a 0 star rating.</p> <p>I Cancelled my month to month contract with sureswipe and that is where all went down hill. I asked that arrangements be made regarding the debit order so that I'll rather pay via eft's due to the businesses closing down and no money in the account. So promises are made that the arrangements will be made with accounts dept. The account goes down via debit order and I asked about 2 to 3 times for banking details so I can do an Eft. Made my payment via eft as arranged after asking the 2nd time that it will be done in this order. Later I email account the confirm that the payment will be made via EFT and should not be debited like I asked last month. So I receive and invoice as normal but with an added penalty fee of R 285 for the debit order of last month that wasn't paid via Debit order. I have asked numerous times for them to come back to me and to confirm the arrangements, which just does not happen. When I remind them of my queries the are so rude and impatient. I will most certainly not advise any person to use Sureswipe. They add extra fees to your account without even notifying you. You just get the account and you just have to pay. I have asked 3 times when will the card machine be collected. I had to ask again "did you arrange for the machine to be collected like I asked" on which the reply was "yes" after asking 3 times if not more. Then I have to suck the information out of them. They just don't communicate with their clients at all! Had to ask "when will it be collected". Will most probably have to ask them 3 more times to get an answer for that too. The say please contact us with any queries when they come sell the product to you and then when you do you either get treatedlike **** or you don't get ant response at all. Honestly can not wait to be done with these people. I will never use them again!!!!</p>