HN
Herculene N
1 reviews | Active since Oct 2018
01 Oct 2018, 18:36
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when you sign up on sure swipe they say its month to month contract but they lei to you and if your debit order fail they charge you dubble the amount that you own them even if you eft the amount you own them the next day they still want the dubble amount SO PLEASE PEOPLE BE CAREFUL OF SURE SWIPE .
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Replies (3)
Adumo's replyOfficial
02 Oct 2018, 11:23Hi Herculene
At Sureswipe we pride ourselves on being transparent with all our terms and costs.
We are very sorry to hear that your account was suspended for non-payment, thus resulting in your contract being cancelled and your machine being collected.
We have investigated your account and wish to share the following information to set the record straight regarding the fact that we did not double-bill you:
· A debit order of R379.38 was sent to your account on 15-JAN 2018 and returned unpaid on the 17-JAN 2018 . You made a payment of R380.00 to settle this unpaid debit order only on 24-JAN 2018.
· On your January invoice, you were billed the unpaid debit order fee of R313,50 (this fee is clearly stipulated in your contract) and your transaction fees for the month of January totalling to R342,98. When we attempted to debit the full amount of R747.77 on 15-FEB, it returned unpaid again.
We only take one debit order, if it returns unpaid, we do not re-activate the debit order until payment on the overdue amount has been made.
While we do understand your frustration regarding your invoice and your contract with us being suspended due to outstanding payments owed to us, we would appreciate if you contacted us to clarify your invoice if you did not understand it.
We wish you the best of luck in your business ventures and hope your beauty business succeeds.
Kind regards
The Sureswipe team
Best regards,
Adumo's reply02 Oct 2018, 11:23
Official
Hi Herculene
At Sureswipe we pride ourselves on being transparent with all our terms and costs.
We are very sorry to hear that your account was suspended for non-payment, thus resulting in your contract being cancelled and your machine being collected.
We have investigated your account and wish to share the following information to set the record straight regarding the fact that we did not double-bill you:
· A debit order of R379.38 was sent to your account on 15-JAN 2018 and returned unpaid on the 17-JAN 2018 . You made a payment of R380.00 to settle this unpaid debit order only on 24-JAN 2018.
· On your January invoice, you were billed the unpaid debit order fee of R313,50 (this fee is clearly stipulated in your contract) and your transaction fees for the month of January totalling to R342,98. When we attempted to debit the full amount of R747.77 on 15-FEB, it returned unpaid again.
We only take one debit order, if it returns unpaid, we do not re-activate the debit order until payment on the overdue amount has been made.
While we do understand your frustration regarding your invoice and your contract with us being suspended due to outstanding payments owed to us, we would appreciate if you contacted us to clarify your invoice if you did not understand it.
We wish you the best of luck in your business ventures and hope your beauty business succeeds.
Kind regards
The Sureswipe team
Best regards,
HN
Herculene N's updateReviewer Update
02 Oct 2018, 15:26firstly i did not sight a contract it whas month to month that i agreed to over the phone .I have no paper's where it clearly stipulated of the debit order fees because you never send any papers to me not even a e-mail where that whas stipulated in.Secondly you did not suspend my month to month contract i had to phone in to cancel my month to month contract and then i had to phone in again to ask when you are comming to collect the masjien .Thirdly how do u do maths because you charge me R313.50 for debit order fee and January transaction fee is R342.98 give me a total of R656.48 and you charge me R747.77 so tell me what are the other R91.29 for or are you going to say its for admin fees or late payment fees or for not paying . What are your excuse going to be so the people out there can see what is going on in there accounts
I never heard of a company that charge you R313.50 for a debit order not going through and yes in Feb there whas no money in that bank account because i moved it to my other account
HN
Herculene N's update02 Oct 2018, 15:26
Reviewer Update
firstly i did not sight a contract it whas month to month that i agreed to over the phone .I have no paper's where it clearly stipulated of the debit order fees because you never send any papers to me not even a e-mail where that whas stipulated in.Secondly you did not suspend my month to month contract i had to phone in to cancel my month to month contract and then i had to phone in again to ask when you are comming to collect the masjien .Thirdly how do u do maths because you charge me R313.50 for debit order fee and January transaction fee is R342.98 give me a total of R656.48 and you charge me R747.77 so tell me what are the other R91.29 for or are you going to say its for admin fees or late payment fees or for not paying . What are your excuse going to be so the people out there can see what is going on in there accounts
I never heard of a company that charge you R313.50 for a debit order not going through and yes in Feb there whas no money in that bank account because i moved it to my other account
Adumo's replyOfficial
03 Oct 2018, 14:07Hi Herculene,
The prices quoted in our initial response were ex vat.
We believe that Neil already called you back to discuss further and he will be emailing your signed contract invoices to double check.
We trust that your issues has been resolved now?
Kind regards
The Sureswipe team
Best regards,
Adumo's reply03 Oct 2018, 14:07
Official
Hi Herculene,
The prices quoted in our initial response were ex vat.
We believe that Neil already called you back to discuss further and he will be emailing your signed contract invoices to double check.
We trust that your issues has been resolved now?
Kind regards
The Sureswipe team
Best regards,