DB
Danika B
1 reviews | Active since Sept 2020
18 Sept 2020, 08:20
DISGUSTING ******** SERVICE!!!!
I would not even give this business a star, but since you have to select at least once star to write a review, so be it. This service as well as its staff are extremely unreliable, and ******! They lie about their communications with clients who have urgently requested assistance and continue to ***** money from business owners who refuse to continue with this service after finishing contracts and refusing to prolong or renew contracts! Its disgusting and I will be taking this further!
Helpful (0)
Replies (3)0
Replies (3)
Adumo's replyOfficial
18 Sept 2020, 08:29Hi Danika
We have urgently escalated this to our accounts team, to call you back and assist, and understand why you feel this way.
When is a convenient time to call you?
Thanks
We have urgently escalated this to our accounts team, to call you back and assist, and understand why you feel this way.
When is a convenient time to call you?
Thanks
Adumo's reply18 Sept 2020, 08:29
Official
Hi Danika
We have urgently escalated this to our accounts team, to call you back and assist, and understand why you feel this way.
When is a convenient time to call you?
Thanks
We have urgently escalated this to our accounts team, to call you back and assist, and understand why you feel this way.
When is a convenient time to call you?
Thanks
DB
Danika B's updateReviewer Update
18 Sept 2020, 08:33I have been dealing with this since MAY! I have sent emails to your accounts department and requested a call back urgently on Wednesday, STILL waiting. I have just got off the phone with yet ANOTHER consultant which was ''unable'' to give me a managers contact number, he told me they would call me back, I am waiting!
DB
Danika B's update18 Sept 2020, 08:33
Reviewer Update
I have been dealing with this since MAY! I have sent emails to your accounts department and requested a call back urgently on Wednesday, STILL waiting. I have just got off the phone with yet ANOTHER consultant which was ''unable'' to give me a managers contact number, he told me they would call me back, I am waiting!
Adumo's replyOfficial
21 Sept 2020, 09:16Hi Danika
We believe that your Account Manager Leezane has already called you and processed your credit for the last 2 months, apologies that it has taken this long to resolve.
We are genuinely sorry for the hassles caused but we are not ******. We take client complaints very seriously which help us to improve our service.
Let us know if you need anything else?
Kind regards
The Sureswipe Team
We believe that your Account Manager Leezane has already called you and processed your credit for the last 2 months, apologies that it has taken this long to resolve.
We are genuinely sorry for the hassles caused but we are not ******. We take client complaints very seriously which help us to improve our service.
Let us know if you need anything else?
Kind regards
The Sureswipe Team
Adumo's reply21 Sept 2020, 09:16
Official
Hi Danika
We believe that your Account Manager Leezane has already called you and processed your credit for the last 2 months, apologies that it has taken this long to resolve.
We are genuinely sorry for the hassles caused but we are not ******. We take client complaints very seriously which help us to improve our service.
Let us know if you need anything else?
Kind regards
The Sureswipe Team
We believe that your Account Manager Leezane has already called you and processed your credit for the last 2 months, apologies that it has taken this long to resolve.
We are genuinely sorry for the hassles caused but we are not ******. We take client complaints very seriously which help us to improve our service.
Let us know if you need anything else?
Kind regards
The Sureswipe Team