Disgraceful business practice from Sureswipe

I am beyond disgusted with this company! My machine “bombed” out for the 2nd time. I sent an email and contacted my sales rep - no response, zero As a result I was unable to take card machines at my event on Sept 5. I then sent an email cancelling my contract. I called the customer services line this time. He gave me an email addy to direct my cancellation to and suggested I email my sales rep too. Both of which I did. No response - no reply two weeks in. Today (16 Sept) this company has the audacity to debit me for a broken machine & I cancelled my contract (which they haven’t acknowledged or attended to). Sure swipe you are disgusting - I will never recommend you to anyone and I surely will never stay with a company that tests their clients like you have! I want a refund on my debit order!