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<p>In December I accepted a payment on a Diners Club Card from a customer at my small business. In January I noticed that that payment had not cleared in my account. SureSwipe did not tell me that there was any additional requirements or agreement to be able to accept payments from Diners Club (if this was hidden somewhere in their agreement, they still haven't shown me where). In fact, when I signed up, the SureSwipe representative lead me to believe that if a payment went through on the POS device, I didn't need to worry about anything. Not so it seams. </p> <p> </p> <p>This all wouldn't be a problem if SureSwipe had contacted me and informed me of the process I needed to follow in order to get my money. BUT I had to nag them more than a few times to get an answer. It seems their consultants didn't know about these Diners Club transactions either! If I hadn't followed up on this it seems SureSwipe would have just kept my money. </p> <p> </p> <p>Now I'm told that I have to sign up with Diners Club in order to get my money. I don't want to sign up with Diners Club because their terms and conditions make me feel like I'm signing over my bank account to them. </p> <p> </p> <p>This isn't the first issue I've had with SureSwipe. I'm still waiting for the previous issue to be resolved too (a transaction went through when the machine said that it was declined). Thier statements are indecipherable and it's nearly impossible to check that they are not over charging you. And I'm a small business, it must be even more complicated for bigger businesses with hundreds of transactions a month. When I mentioned that if their statements were itemised it would make me feel a lot more comfortable they just say that it's not possible. That's bull because everyone else gives itemised statements. </p> <p> </p> <p>I'll be taking my business to Yoko or iKhoka. I hear they're cheaper and offer more anyway. </p>